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Form of workJob Introduction
To ensure that advice and support is provided to tenants or those acting on their behalf when they wish to end a council tenancy. Ensuring tenants are aware of their responsibilities when ending their tenancy to ensure that properties are left clean and tidy. Lead on ensuring that tenancies are ended correctly and to undertake the necessary property inspections to facilitate the efficient turnaround of empty homes made available for re-letting.
Main Responsibilities
Complete comprehensive pre-void inspections to help ensure the turnaround of vacant properties, so that accommodation is utilised according to targets, and housing is provided to those in housing need.
Establish rechargeable items at the pre-void inspection, being transparent with outgoing tenants of these items and prevent recharges where possible. Offer fair advice and signpost to support services when applicable. Ensure recharges are raised timely, accurately, can be evidenced and are in accordance with the pre-void inspection and the Recharge Policy.
Ensure accurate advertising of void properties by establishing stock condition and type during pre-void inspection. Accurately recording and evidencing where applicable.
Investigate tenant alterations and adaptations, furthermore, establishing their condition and either granting permission for any non-council items to remain or requesting them to be removed.
Thoroughly explaining the ‘end of tenancy’ process at the pre-void inspection to ensure both full understanding from the outgoing tenant and timely return of keys to the property.
Liaise with Tenancy Support Officers within the Tenancy Enabling Scheme to ensure current under-occupying tenants are ‘transfer ready’.
The Ideal Candidate
Highly customer focused, with the ability to communicate with people from diverse backgrounds and at all levels with good negotiation and motivational skills.
Able to use own initiative, work flexibly and effectively to prioritise work to timescales and manage customer and business expectations in a pressurised environment.
An enthusiastic and energetic team player with an ability to empathise with tenants and use effective personal skills to develop solutions to a range of practical problems.
Will hold 3 A Levels, NVQ 4, HND or diploma level qualification (or equivalent experience). May be working towards Chartered Institute of Housing qualification.
Some knowledge of issues around housing law, rights of tenants and landlords and laws relating to repairs. Experience of working in housing related or similar customer facing area.
Some understanding of common building defects and the solutions.
Ability to manage own caseload and use initiative to work to tight deadlines without close supervision. Planning will typically be over days. The role holder will need to be proactive and respond to queries and be able to organise their own time.
Excellent attention to detail and able to analyse existing working methods in order to highlight issues for managers to support decision making and make recommendations to enhance the customer experience.
Excellent written and verbal communications skills enabling advice on a range of specific issues within operational guidelines to be provided.
Deal with difficult and contentious issues and occasionally aggressive customers whilst remaining calm, focusing on achieving solutions, while maintaining professionalism and empathy to both the public and staff. Seek to resolve any barriers by communicating openly and challenging unhelpful behaviour.
Please refer to full job description for more details.
Please contact Leah Austin on 01202 118951 or leah.austin@bcpcouncil.gov.uk if you have any further questions about this post.
About BCP Council
BCP Council provides services to a diverse community of 400,000 residents and employs more than 5,000 people. Our area includes over 15 miles of beautiful world-renowned coastline. We can offer career defining roles to transform and improve services. By working with us, you can help deliver a vision of a thriving, word-class, prosperous and inclusive place for generations to come.
Our Benefits
We offer an excellent benefits package to colleagues. Find out more >here
As a result of the creation of BCP Council in 2019, we are working on simplifying our terms and conditions of service and will be creating a single pay structure which is to be applicable for all employees. It is important to us that we offer benefits that our colleagues value as part of their total employment package and we are reviewing these to make sure we have it right. We are in the process of establishing a timescale for implementation and colleagues joining us will be included in these changes. This is expected to be in place in 2024.
