Level 1 It Helpdesk Analyst

MCS Group is delighted to be partnering up with a rapidly growing software solutions company for the finance industry. Operating all over Ireland and the UK, our client is looking for a Helpdesk Analyst to join their team.

As a Level 1 IT Helpdesk Analyst, you will play a crucial role in providing technical support to our internal users. You will be the first point of contact for IT-related issues, ensuring timely and effective resolution to maintain a smooth operation of our systems. This is an excellent opportunity for a motivated individual to kick-start their career in IT support within a thriving and supportive work environment.

Responsibilities:

• Respond to and resolve incoming help-desk tickets and inquiries in a timely manner.
• Provide excellent customer service by addressing user issues with professionalism and courtesy.
• Diagnose and troubleshoot hardware, software, and network problems for end-users.
• Assist with the installation, configuration, and maintenance of IT equipment and software.
• Collaborate with team members to escalate complex issues to Level 2 support when necessary.
• Document all support interactions and resolutions in the ticketing system.
• Contribute to the development of knowledge base articles and documentation.

Qualifications:

• High school diploma or equivalent; relevant certifications (CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, etc.) a plus.
• Strong passion for technology and a desire to pursue a career in IT support.
• Excellent communication skills, both written and verbal, with a customer-centric approach.
• Basic understanding of operating systems, hardware, and common software applications.
• Ability to prioritise and manage multiple tasks effectively.
• Willingness to learn and adapt to new technologies.

Preferred Skills:

• Previous experience in a customer service or technical support role.
• Familiarity with remote support tools and troubleshooting techniques.
• Basic understanding of networking concepts.
• Knowledge of Active Directory and Microsoft Office Suite.

To speak in absolute confidence about this opportunity please send an up to date CV via the link provided or contact Stuart Kennedy, Senior Specialist IT Consultant at Group