Library Assistant

Job Description
Job Title Library Assistant
Department Information Services
Grade 3
Location Renfrew Street
Responsible to Senior Library Administrator
Responsible for
Role Summary
This diverse role aims to provide a high level of customer service excellence together with a range of administrative duties in support of the library’s specialised services and collections. The role of the Library Assistant demands a vast array of competencies and skills, together with meeting the high expectations and evolving demands of a diverse customer base in a busy service environment.
Main Duties and Responsibilities
You will be required to undertake the duties and responsibilities detailed below.
• Provide effective and efficient frontline customer service at all times including face to face and online issue desk duties
• Engage with the Library Management System, LMS (Koha) to undertake all frontline customer transactions
• Provide specialised support and assistance to internal and external customers to ensure they can maximise their use of library resources
• Effective enquiry handling and referral to appropriate sources and colleagues to assist the needs of staff & students.
• Administering the acquisitions process, including sourcing, ordering and invoicing of specialised library materials to support the learning, teaching and the research needs of the RCS.
• Accession and maintenance of periodical publications, (print & online) and providing accurate holdings information to customers.
• Processing and managing the provision of inter library loans via the UK inter-library loan network
• Administer the Library items overdue process, collating data and corresponding with library users regarding overdue items, imposing account charges and/or restrictions as necessary
• Processing of new stock to ensure that all items are easily identifiable within the library collection to facilitate customer access.
• Maintaining existing library stock including shelving and shelf tidying thus ensuring efficient access to all materials.
• Liaising with library colleagues, working collaboratively to support and participate in service development and planning.
• Supporting the marketing and promotion of Library services and events via multiple online and print channels
This list of duties is representative of the range of responsibilities and is not exhaustive. Additional work and projects may be allocated by the Senior Library Administrator and the Head of Information Services as is commensurate with the level of this post and in response to the changing needs of the business. You will be expected to have a flexible and adaptable approach to your workload as business dictates.
The job description sets out the main duties of the post at the date it was drafted. Such duties may vary from time to time without changing the general character of the post or the level of responsibility entailed.
Person Specification
Essential Criteria Desirable Criteria
Education, Qualifications and Training
• A good general level of education.
Education, Qualifications and Training
• Library qualification
Experience, Knowledge and Skills
• Extensive experience providing excellent customer services
• Good working knowledge of digital, print & audio-visual resources in a library environment
• First class communication skills
• Excellent organisational skills combined with a strong customer focus
• Ability to work calmly, accurately and systematically in a busy service environment
• Ability to work effectively in a team and individually
• Good IT skills including knowledge of specialised library systems and electronic resources
Experience, Knowledge and Skills
• Experience of working in a Library environment (preferably in HE)
• Experience of web-based Library Management Systems
• Previous academic/special library experience
• Knowledge of music and drama
• Cash handling and numeracy skills
• Service & facility marketing skills