AddressThe opportunity
The Library Services team is central to the student experience here at Cardiff Met. Our innovative Workshop program, tying Academic and Library skills to the academic journey, creates a supportive and complementary network of self-directed learning for students.
Customer support it a key element to the Library Service – ensuring all our students and staff know what support we can give them, where to find us and how to get in touch for more information. This team are currently developing new communication strategies, making this an exciting time to join our team.
What you’ll do
You will be assisting in delivering and promoting Library Services across the University and providing a quality customer focused service for the benefit of all our users.
Uphold customer service excellence through proactive maintenance and development of the Library environment, services, collections and team, with adherence to risk management and health and safety standards.
Ensure a professional, timely and customer-focused response to enquiries received, answering and referring these to other departments as necessary.
Resolve problems and make sound decisions to ensure the effective delivery of services within your own level of responsibility, referring more serious matters as appropriate.
Why join Cardiff Metropolitan University?
In 2020, the University was named The Sunday Times ‘Welsh University of the Year 2021’; in 2021 it became the Times Higher Education ‘UK and Ireland University of the Year 2022’; and in 2022 it was ranked the top university in the UK in the People and Planet Green League.
Being part of the wider L&IS team means we are able to work closely with our IT colleagues to ensure an innovate service that is responsive to all our users’ needs and uses the most up to date technologies and systems. This allow us as Library Services staff to develop our skills and knowledge of IT areas, and for IT colleagues to develop their Library and Information knowledge – a excellent source of constant personal professional development.
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In addition, the University offers highly competitive terms and conditions including:
- Annual leave of 25 days, rising to 30 days after 1 years’ service, plus 12 bank holiday / concessionary days (pro rata if part time).
- Membership of the Local Government Pension Scheme with generous contributions.
- Flexible and remote working opportunities.
- Excellent family friendly policies.
- Award winning sports and fitness facilities with subsidised membership, plus subsidised physiotherapy/complementary therapy/sports massage.
- Access to all library facilities.
- Salary sacrifice schemes including cycle to work.
- Free family access to our independent specialist wellbeing support provider, Health Assured.
If you would like to talk with us about this opportunity please contact Jenny Jones , Head of User Engagement and Communication , at jmjones@cardiffmet.ac.uk
Should a high volume of applications be received, we may need to close this vacancy early. We therefore encourage you to apply as early as possible.
The University is committed to creating a highly inclusive culture. We offer family friendly and flexible working arrangements and a range of staff networks, forums and events to support and develop our people. We warmly welcome applications from those traditionally underrepresented in the higher education sector.
Further information
Visit our staff recruitment website for information about working for us, our culture, benefits, work-life balance and our career progression and development opportunities.
