Address
Form of work
Salary
- Do you have experience of working in a busy retail or hospitality role?
- Are you looking for a new challenge?
- Ever thought about working in a library?
Maybe the thought of working in a library hasn't occurred to you before, but if you are an outgoing team player who loves working with people, providing a friendly welcome and excellent customer service, then our Library Experience Team could be the opportunity for you! We work in a proactive, fast-paced Customer Service environment, providing a front-facing service together with online customer interactions and we're looking for people to join our team.
As a Library Experience Assistant, you will:
- Respond positively to enquiries in a timely manner, referring or escalating to colleagues when appropriate.
- Listen to customer feedback and take action where appropriate or refer on and follow up.
- Contribute to the delivery of an efficient circulation service, including shelving, that supports the need of teaching, learning and research.
- Actively rove library study areas, taking a proactive approach to providing help and support and always being visible and accessible for customers to ask for support.
- Work as part of the Library Experience team to ensure effective communication about the progress of tasks and matters to be aware of, including with evening and weekend staff, to ensure smooth and consistent service delivery.
As the successful candidate, you should:
- Have the passion, ability, and experience to deliver high levels of customer service and effective communication.
- Be able to work flexibly to achieve team objectives by assisting others and working collaboratively to complete tasks and projects.
- Feel comfortable taking ownership of and resolving complex queries.
We have a full time post available (35 hours per week); the post will include a regular evening duty and weekends on a rota basis. Working patterns will be agreed with the successful candidate.
Hybrid working is offered for this role, while you will work most of your time on campus you may work a small proportion remotely. We recognise the benefits and importance of an environment that supports flexible working and are open to conversations about this throughout the application process.
We appreciate that sometimes people can be put off applying if they don't match every requirement, if you're excited about the role and think you can do what we've described we welcome your application. If you're not sure quite who we are looking for, do contact us with any questions.
We promote applications from all sections of the community, irrespective of background, belief, or identity, recognising the benefits that a diverse organisation can bring. We particularly encourage applications from Black and Minority Ethnic candidates, who we recognise are underrepresented in this area.
Manchester Metropolitan University is committed to supporting the rights, responsibilities, dignity, health and wellbeing of staff and students through our commitment to equality, diversity, and inclusion.
To apply, please upload your CV and a cover letter* to the online portal.
*Your cover letter should provide strong examples of how you match the criteria in the Person Specification.
Please contact Mishka Fielding on m.fielding@mmu.ac.uk or Jarrod Homer j.homer@mmu.ac.uk if you would like any further details.
