Light Vehicle Technician

Technician

Location Lindop Toyota Wrexham

Role Type Full-time Technician.

Company Description

As one of the leading Toyota Centre’s in the UK we are passionate about ensuring our customers are always put first every day, everywhere.

Lindop Toyota is a friendly, family-owned franchise dealership with an excellent reputation in the local community. Lindop Toyota is an outstanding place to work, with staff centricity as well as customer centricity, an excellent team spirit, rewarding work, an outstanding product to work on, with variation as we also sell other makes and models. As a result, our colleagues stay with us for many years.

Lindop Toyota is continuing as Hybrid leaders and with the introduction of new fully electric vehicles we are seeing more and more customers, meaning increasing requirements to maintain and look after customers cars. We pride ourselves in seeing customers back year after year due to our high work standards & excellent customer care.

Introduction

We are excited to have an opportunity to grow our team as our business is growing, selling more cars and seeing more customers. We have an opportunity for the right person to join our team looking after our retail customers, carrying out service, repairs, MOT’s etc, or Looking after our vehicles for sale, Preparing mechanically ready for sale. Working days are Monday to Friday, with Saturdays 8.30am-1.00pm, every other week (paid as overtime ) plus monthly bonus scheme & incentives

Does this sound like you?

• Confident communicating with various people
• Fast learner when picking up specific skills and techniques
• Passionate about the automotive industry and interested in working for the largest automotive manufacturer in the world
• Process driven and happy with technical skills
• Generally organised in the workplace
• Level 3 NVQ in Motor Vehicle repairs
• MOT licence or willing to train to achieve MOT licence
• Full UK driving licence

If so, then read on for more detailed role information!

Key Job Competencies

Carries out vehicle services and repairs

• Works as part of the workshop team to carry out scheduled vehicle service and repair work, in accordance with TGB technical standards
• Examines vehicles and diagnoses non-routine defects, either in the workshop or during a road test, using a knowledge of the vehicles and technologies concerned
• Examines vehicles and reports defects against Department of Environment (MOT) and Vehicle Safety Report (VSR) standards
• Carries out each job within the budgeted time as set out on job card – to maintain own labour productivity
• Works in accordance with workshop and dealership Health & Safety requirements
• Works with colleagues to maintain workshop standards of cleanliness and tidiness
• Takes personal responsibility for the daily maintenance of workshop equipment, and reports equipment defects or problems that need attention

Works in accordance with key Toyota or centre processes

• Follows key processes to achieve specified quality and efficiency targets
• Works with the centre to develop improved, more efficient processes

Liaises directly with customers where appropriate

• Talks to customers to summarise the details of the work required or carried out, and answer their questions
• Offers customers a detailed technical explanation (where this is required) in a way that recognises their level of technical proficiency
• Listens carefully to customers and builds rapport and understanding during these discussions (where possible) to deliver customer satisfaction with the centre

Provides support to less experienced colleagues

• Coaches and supports apprentice technicians – for example by explaining a repair on a step-by-step basis as it is being carried out, or allowing an apprentice to carry out part of a job
• Provides assistance and guidance to colleagues who are less skilled or knowledgeable about a particular vehicle or technology

Attends regular training to update technical skills

• Attends specialised training as required (e.g. in new TGB vehicles, technology or new workshop equipment)

Works as a full member of the centre team

• Works with colleagues and other teams across the centre to provide a seamless service to customers (e.g. by informally observing and responding to the needs of customers who are not being attended to by other members of staff)
• Ensures opportunities for sales are followed up by the most appropriate specialist
• Reports on technical problems using appropriate procedures

How to apply Send your CV and Covering Letter to Stacey Woodhall

Job Types: Full-time, Permanent

Benefits:

• Company events
• Company pension
• On-site parking

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Overtime
• Weekend availability

Supplemental pay types:

• Loyalty bonus
• Performance bonus
• Quarterly bonus

Experience:

• Motor Vehicle Mechanics: 1 year (required)

Work Location: In person

Reference ID: WXMtechnician/mot