Link Worker (High Impact Users)

About the role

We are recruiting a team of Link Workers to join a new High Impact Users (HIU) service that aims to improve the outcomes of people who are frequently using NHS urgent and emergency care services.

Working in either the North (Huntingdonshire, Fenland and Peterborough), or the South (Cambridge City, South Cambridgeshire and East Cambridgeshire), the Link Workers will work directly with people who have accessed hospital Emergency Departments more than 10 times in the last year, whose needs are likely to be complex but non-medical. The aim is to better understand each person and their needs that bring them to ED, but which cannot be met there. Starting the personalised care approach with a “What Matters to You” conversation, the Link worker will walk alongside those who are ready to work with the support this service will offer.

This team is hosted by Cambridgeshire County Council on behalf of the wider Integrated Care System and will trial a more proactive and personalised approach.

We have several posts to fill and are happy to consider applicants wishing to work either full or part time.

Interviews will be held week commencing 15th July.

For more information please contact: communities@cambridgeshire.gov.uk

Appointment to this post will be subject to the outcome of an Enhanced Disclosure obtained through the Disclosure and Barring Service. The Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff and volunteers to share this commitment. 

What will you be doing?

• Implementing a new approach to support people who are using lots of unplanned services but no one service has been able meet their needs
• Direct work, at home or in the community, with adults whose non-medical needs cannot be met by frequent attendances at an Emergency Department
• Starting with a “What Matters to You” conversation, offering a personalised care approach, responding to an individual’s priorities and needs
• Linking with and bringing in other support as appropriate

About you

• You will have a good understanding of health inequalities and the wider determinants of health
• You will have significant experience as a case holding practitioner/worker, with an approach that aligns with personalised care
• You will have a coaching qualification, or have trained in motivational interviewing, appreciative enquiry or similar
• You will have experience of partnership working and navigating services

Our benefits

We value our colleagues in Cambridgeshire County Council and have developed a number of benefits:

• Flexible working
• Flexible Bank Holidays
• A comprehensive wellbeing package
• Our Cambs Rewards employee discounts
• A comprehensive pension scheme
• IDEAL staff equality, diversity and inclusion network.
• Camweb our staff intranet helping to keep you informed
• An employee recognition scheme

About us

Cambridgeshire is a great place to work and live with a diverse population, an urban centre in Cambridge, historic Isle of Ely, Huntingdon and St Ives as well as more rural landscapes.

Our four values are central to our culture, driving everything we do.

We are proud to serve the diverse communities of Cambridgeshire and want our workforce to be reflective of this diversity, which we firmly believe benefits our colleagues, the organisation and our communities. If you don’t meet every single requirement in the job role but think this could be you, please don’t be put off.   We are committed to building a workplace that is compassionate and inclusive as well as diverse, so if you think you could be a good candidate for this role please consider applying and speak to the recruiting manager if you have any questions.

Our Equality, Diversity and Inclusion Strategy, along with our employee network 'IDEAL' and self-organised peer support groups help us to foster an inclusive, supportive and safe working environment where people feel valued, respected, and empowered.  We collect relevant diversity data for monitoring as part of the recruitment process to understand the diversity of our applicants and monitor any trends throughout the recruitment processes so that we can take meaningful action.

We are proud to be a Disability Confident Employer. We fully support providing reasonable adjustments throughout our recruitment process, as well as when you join us, and we encourage candidates to contact the Hiring Manager, whose details can be found in the advert, to discuss any adjustment needs. Some examples of adjustments could include additional time to complete an assessment or printing a document on pastel coloured paper with larger font size and line spacing. We would value talking about what might be possible to enable you to join us and thrive, so if there is something that would help you to do your best during your journey with us, please get in touch.

Visit our jobs and careers section to find out more about our wide range of learning and development opportunities; apprenticeships; our wellbeing package; staff benefits; our commitment to equality, diversity and Inclusion. 

https://www.cambridgeshire.gov.uk/council/jobs-and-careers

Attached documents

• HIU Tier 1 Information for applicants.pdf
• HIU Link Worker JDPS.pdf