AddressAt Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the description, we hope you'll still consider applying. Want to learn more about life at Klaviyo? Visit careers.klaviyo.com to see how we empower creators to own their own destiny.
Localisation efforts at Klaviyo are centred around linguistic excellence, teamwork and scale. We are responsible for the translation and cultural adaptation of all customer-facing content from performance-based marketing collateral to original training programs, the Klaviyo application and website, and our partner and developer portals. Our work is not just about translation and localization; it is about providing our users with high quality localization and an experience that feels locally relevant and fuels international growth for both our customers and Klaviyo. As a Localisation Program Manager at Klaviyo, your primary responsibilities will be to:
- Delight our international customers by owning and driving high quality, localised
customer experiences for all international markets and languages
- Drive localisation scale and quality by developing and managing a roadmap of
localization tools, technologies, processes and resourcing.
We are looking for an experienced hands-on Localisation Program Manager to join the team and help build out a scalable, cost-effective and impactful Localisation function.
Supervisory Responsibilities:
- None
Duties/Responsibilities:
- Plan, execute and manage localisation solutions for Product, Help Centre and other Klaviyo teams, partnering closely with those teams to fully understand business goals, priorities and opportunities.
- Own and manage our TMS (Smartling) ensuring optimisation for different content types, CMSs, language assets and resources.
- Drive continuous improvement by developing and managing a roadmap of localisation tool, technology and process development and optimisation that enables scalability.
- Design, build and deliver localisation training and education for internal teams to help drive a global mindset across internal teams.
- Source, train, develop and manage a highly-effective team of linguists both internally and through our localisation suppliers that consistently deliver high quality output.
- Collaborate with the whole Localisation team to deliver a high quality localised experience for international customers, drive scale in localisation and resolve issues and blockers
- Be a champion internally for the international Klaviyo customer
- Perform other related duties as assigned.
Required Skills/Abilities:
- 5+ years of experience overall, 3+ years of experience in a comparable localisation role on the buyer/client side
- Deep understanding of localisation concepts, methodologies, tools and assets, and demonstrated experience of designing and implementing localisation solutions at scale
- Experience leading content localisation across multiple languages
- Ability to to partner with internal teams and influence roadmaps
- Ability to hold self and teams accountable to a high quality standard
- Ability to create and deliver a localization roadmap of tools and processes
- Excellent organisational and multitasking skills, and attention to detail
- Excellent communication and interpersonal skills, both written and verbal in English
- Demonstrated experience working with industry software and tools. Experience with Smartling is a plus.
- Strong time management and prioritisation skills with a proven ability to meet deadlines and make trade-offs.
- Strong analytical and problem-solving skills.
- Authorisation to work in the UK without restriction.
Get to Know Klaviyo
We're Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we're developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you're ready to do the best work of your career, where you'll be welcomed as your whole self from day one and supported with generous benefits, we hope you'll join us.
Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.
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