Logistics Analyst Hybrid

Main Responsibilities

• Providing operational logistics management support to existing and new clients by answering questions, resolving problems, and investigating any issues with conveyance and delivery providers.
• Communicating with customers to confirm deliveries, any network issues, expected delivery dates and any other information requested.
• Working closely with suppliers to ensure customer expectations are met in terms of quality, service, and timescale.

• Support implementation of new suppliers, networks, customer onboarding etc.
• Support in preparing reports and business cases.
• Undertake data analysis in key areas such as rate card analysis, operational performance, budget and revenue etc.
• Support the operational team as necessary to ensure any shipments and despatches are processed in a timely manner and train operational staff as required.
• Support in managing and liaison with suppliers.
• Proactively identify and implement improvements in procedures and working practices to enhance efficiency and effectiveness.
• Support in updating supplier communications such as service alerts, operating procedures, and customer onboarding processes.

Competencies/Personal Requirements/Experience

• Ability to understand and interrogate data quickly and accurately.
• Ability to apply judgment in problem solving.
• Excellent communication skills both internally across distances and externally with customers and partners
• Self-motivated, working independently as well as part of a team.
• Strong proficiency in Excel and other Microsoft Office products (training will also be given)
• A logical approach to problem solving is essential.
• Ability to take an innovative approach.
• Ability to develop and build relationships both internally and externally.
• Strong customer focussed attributes.
• Ability to work under pressure to meet challenging deadlines.
• Project management skills are desirable.
• Able to work independently and remotely and acceptance of working outside of normal office hours.
• An ability to learn new skills rapidly.
• To be able to be flexible when required and work within a changing environment
• The Post holder must comply with the requirements of the Risk Management Policy, a copy of which is available on the Intranet.
• The Post holder must demonstrate a professional attitude towards work, including confidentiality.