Logistics Team Leader - Transport And Shipping

Job Title:Logistics Team Leader

Salary: £25,000, plus a non-contractual bonus (earning potential £28,000)

Location: Weston-Super-Mare

Job Type: Full-Time / Permanent

We are looking for a well-organised and motivated Logistics Team Leader to join our team!

Who we are:

The Mobility Furniture Company is a national company with its Head Office in Weston-Super-Mare, North Somerset. Our reputation means everything to us, and we do everything we can to make sure that our customers are delighted with any chair, settee, or bed they buy from us. That's why we have a comprehensive Customer Charter and Employee Values. This means that before a customer takes the first step towards buying one of our products, they can understand what to expect from our high level of service, and our employees understand what is expected of them to facilitate this.

Who we are looking for:

The Logistics Team Leader will sit within a small team of five, reporting into the Logistics and Customer Satisfaction Manager.

The successful candidate will be an enthusiastic and engaging individual who will join the team and manage the efficient day-to-day running of the logistics department.

Tasks will include:

• Making and receiving calls to customers, booking in delivery of their beds / chairs, and taking any balance payments due, ensuring all associated administrative tasks are kept up to date.
• With your team, you will manage the logistics inbox, responding to customers and other departments queries in a timely manner.
• Creating delivery paperwork ready for the delivery teams and assist your manager with pre-routing checks.
• Be the initial point of contact for any customer complaints raised at delivery stage, escalating any issues as necessary.
• Liaise with third party delivery teams to ensure they have the relevant information for delivery and that the required paperwork is returned.
• Responsible for monitoring the supplier order lists to identify when items will be ready to be scheduled for delivery, and where appropriate, work with third party delivery companies.
• Build positive relationships with suppliers, third party delivery companies and internal teams.
• Provide cover to the Logistics and Customer Satisfaction Manager in their absence.

There is opportunity for this role to progress for the right candidate.

What you will need is:

• A minimum of 2 years in a supervisory / Team Leader role.
• A good knowledge of UK geography / postcodes is desirable.
• Ability to self-motivate and prioritise multiple tasks to maximise efficiency.
• Experience of working in a role involving communication with customers.
• Experience of delivering excellent customer service.
• A positive attitude.
• Ability to problem solve.
• Strive to continuously improve.
• Experience of working to achieve targets.
• Experience of using in house and external data bases / portals.

You will need to keep the internal CRM system up to date, as well as various shared documents and reports, so good IT skills are required including Microsoft applications such as Word, Excel and Outlook.

Benefits:

• Annual earning potential of up to £28,000.
• 20 days holiday plus 8 Bank Holidays, rising by one day per year up to 25 days holiday plus 8 Bank Holidays.
• Eligibility to receive a Bupa Cash Plan benefit after successful completion of probationary period.
• Salary Sacrifice Company Pension Scheme, with life assurance.
• Applicants must be eligible to work in the UK.

This is a full-time role, office hours are 9.00am to 5.00pm Monday to Friday (35 hours per week).

Closing Date - 23rd June 2024

If you're interested in the role and would like to put yourself forward, please hit APPLY.

Early applications are encouraged for all vacancies. The Mobility Furniture Company reserves the right to interview and appoint prior to the closing date, should we be able to appoint an appropriate candidate.

Candidates with experience of; Logistics, Distribution, Supervisor, Goods In, Coordinator, Co-Ordinator, Logistics Manager, Warehouse Manager, Line Manager, Import Co-Ordinator, Logistics Coordinator, Shipment Coordinator, Warehouse Coordinator, Warehouse Supervisor. Export, Transport Coordinator, Logistics Supervisor, Warehouse Operations, Shipment Supervisor, Transport Supervisor, Stock Control Coordinator, Supply Chain Coordinator, Import Supervisor, Freight Forwarding, Customer Service Team Leader, Customer Service Manager, Export Coordinator will also be considered for this role.