Logistics Van Driver

JOB SCOPE AND MAIN RESPONSIBILITIES:

To coordinate the van operation and develop strong relationship with customers and become a partner (business support) for each customer on a defined route within a specified area.

AREAS OF RESPONSIBILITIES AND RELATED ACTIVITIES:

Coordinate the Thornbury van operation serving the customers of the EssilorLuxottica network.

Vehicle and inventory management

• Perform regular safety checks on vehicles to ensure they are in good working condition before and after each trip.
• Report any new damage, accidents and incidents immediately
• Load and unload vehicle in accordance with Company procedures
• Assist in the preparation of goods ready for Dispatch
• Be aware of and how to follow Company procedure for vehicle breakdowns.

Delivery to the customer

• Deliver orders to customers on assigned routes and time schedules
• Review deliveries with customers to ensure order is correct
• Obtain delivery confirmation from each customer

Customer relationships

• Develop excellent customer relationships with customers
• Provide Rx & Stock lens delivery service
• Resolve customer problems and provide a face to face customer service to the practices
• Feedback to the organisation any customer queries or concerns

Health & Safety

• To work in line with the duty of care to self/others and ensure Health & Safety guidelines are followed in line with company policy.
• Adhere to traffic laws and safety regulations to avoid accidents or incidents.To bring to the
• attention of the Logistics Shift Management any hazards, risks, concerns, accidents or near misses.
• Comply with any local PPE requirements.

NETWORK OF INTERACTION:

INTERNAL : Logistics Team

EXTERNAL : Customers (Retail Opticians)

TECHNICAL SKILLS - PORTRAIT OF A PERFECT CANDIDATE

• Full clean driving licence
• Good level of English and Mathematics
• Proven experience as a delivery driver

CANDIDATE PROFILE:

• Experience of using initiative to resolve problems
• A positive and professional attitude
• Self-motivated with the ability to work remotely
• Present a clean and tidy image at all times

Customer Focus:

Knowing and collaborating with customers, collecting and acting on customer feedback and their needs, proposing improvements

Decision Making:

Gathering information, drawing conclusions and taking timely responsible decisions based on available information, being able to assess and take risks

Drive for Results:

Committing and completing objectives, delivering work results, aligning, resourcing, changing when needed, applying best practices and giving recognition for results

Essilor Principles:

Respecting law and public regulations, respecting internal and external quality standards, health and safety regulations and sustainable development. Behaving and acting according to Essilor Values

Interpersonal Savvy:

Building networks and relationships, communicating, influencing, seeking win-win solutions to problems

Personal Learning:

Willingness to develop, being able to acquire and apply new skills, quickly adapting to new situations and requirements

LANGUAGES:

Fluent written and spoken English

Other languages desirable