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Job Title: IT Support Assistant

Location: Uckfield

Salary: £24,000 - £30,000 per year DOE

Benefits: 20days annual leave + BH, Parking, Pension, Social Team Events, Casual Dress, Company Sickness Pay..

Contract Details: Permanent, Full-time. 9-5.30pm Monday - Friday. On site.

Our client, a growing software business, based in Uckfield, is offering an excellent opportunity for an IT Support Assistant to join their dedicated team. As an integral part of the IT support team, you will provide telephone and on-site assistance to customers nationwide, resolving various software and hardware technology issues.

This full-time role will allow you to expand and develop your practical IT knowledge while working collaboratively with a motivated and friendly team. We are Looking for individuals with excellent communication skills, a quick learning ability, and a friendly and concise approach.

What skills do I need?

Our ideal candidate is driven and energetic, with a passion for learning and technology. An IT qualification/education or previous working experience in an IT role is preferred, as it demonstrates your commitment to the field.

To excel in this position, knowledge and experience in Microsoft client/server environments, Microsoft SQL, and networking technologies are advantageous but not essential if you have the passion for IT!

Responsibilities:

• Provide remote technical assistance regarding bespoke business management software systems to client's existing customers.
• Provide technical support to existing customers in use of a bespoke eCommerce platform
• Administer basic SQL databases.
• Assist and train existing customers on-site when required.
• Install, configure, and diagnose desktop PCs and servers.
• Manage client, server, and network security.
• Configure and support multi-site LAN, WAN, and VOIP systems.
• Offer technical support for our client's bespoke eCommerce platform.

As part of your role, you will have the opportunity to remotely assist existing customers with their business management software systems, both on desktop and mobile platforms. Additionally, you will administer basic SQL databases and provide on-site technical assistance and training when necessary. Training will be provided.

Occasional overnight stays might be required for customer visits outside the local area, so having a driving licence and access to a car is essential.

Apply:

If you're ready to take the next step in your IT career and work in a dynamic and supportive environment, apply now online with your most up to date CV for consideration. Or send your CV in confidence to .

This role is being managed by Debbie Foster - Office Angels - Tunbridge Wells - .

Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

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