Loss Adjuster - Major Complex Loss - Home Based

Loss Adjuster - Major Complex Loss - Home Based

Job Market - Insurance Claims

Loss Adjuster - Major Complex Loss - About the role

Carrying out the adjustment of High Net Worth, Major Loss and other complex claims including escape of oil.

A busy role, with a broad range of responsibilities, but the fundamentals include:

To handle claims in line with company requirements and particularly the demanding service standards of MCL clients

To actively progress and control all cases

Understand and effectively implement Company and individual client procedures

Ensure technical accuracy of the highest standard and produce reports of highest quality

Build effective relationships with clients, brokers and policy holders

Loss Adjuster - Major Complex Loss - Key duties

Have a detailed knowledge of all aspects of Domestic & Commercial claims, processes and be able to interpret and apply policy cover, terms and conditions as appropriate

Have a thorough understanding of the nature of building defects and their causes.

Be able to correctly diagnose defects and be able to identify the most appropriate remedial action

Have detailed knowledge of SME claims settlement

Demonstrate a thorough knowledge of all aspects of Contents claims handling

Be familiar with restoration procedures and processes following Fire and Flood and similar related incidents

Proactively direct an investigation appropriate to the circumstances

Demonstrate applied understanding of advanced negotiation skills to achieve settlement at no more than maximum identified figure

Demonstrate applied understanding of the legal principles giving rise to subrogation and achieve successful recoveries

Be able to identify alternative mechanisms for settling claims and consider the impact on indemnity cost

Be able to use concepts, theories and ideas to negotiate and settle claims

Make judgements and tailor existing practice to settle complex cases

Be able to provide in-depth and expert advice to Customers, Clients and other Loss Adjusters

Have a thorough understanding and application of the file review process and identify potential leakage as part of the claims settlement process

Apply creativity to obtain the best solution to the claims settlement for the Client

Be able to undertake investigative interviews on allocated cases

Loss Adjuster - Major Complex Loss - Key requirements

Training will be provided which will be specific and pertinent to the role but will require knowledge, understanding and capability in the following areas:

10 years plus experience within an adjusting company or Insurer, including major losses

Proven track record of property claims

Ability to work under pressure in a fast paced and changing environment

A degree or equivalent; or

Insurance Claims experience

ACII, Cert CILA or Above