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SalaryAre you a Loyalty Programme Expert with proficiency on CX Enhancements and technical intricacies?
We have an exciting opportunity for a Loyalty Manager to become an integral member of a developing team working within a globally recognised brand!
In this role, you will be responsible for delivering loyalty propositions and initiatives, enhancing the customer experience journey across all channels within the loyalty programme.
Key responsibilities include:
- Take ownership of and manage the customer experience within the loyalty programme across all channels.
- Safeguard and uphold the visual and verbal identity of the loyalty programme.
- Oversee all communications directed at loyalty programme members.
- Ensure the technical functionality of loyalty points as a currency and a purchase incentive is seamless and optimised.
- Take ownership of loyalty campaign delivery end to end, across email, web and print that accelerates the growth of consumer spend at every stage of the life-cycle.
- On-boarding new partners for the programme, including contractual obligations and agreements.
- Technically manage the points bank (Antavo) within the loyalty programme.
The requirements include:
- Possessing extensive experience and expertise in managing loyalty programmes, specifically focusing on CX (Customer Experience) enhancements and technical intricacies.
- Capable of strategically defining and delivering value propositions.
- Ability to diligently safeguard and maintain visual and verbal brand identities.
- Able to demonstrate a sound understanding of the technical aspects related to loyalty points.
- Able to proficiently manage reward partnerships, including contractual obligations/agreements.
- Effectively oversee and maintain the technical aspects of points banks within the loyalty programme.
- Able to anticipate stakeholder challenges and able to manage and develop relationships.
CVs in Word Format to y.fleming@newappointmentsgroup.co.uk
New Appointments Group, Expertly Matching Employers and Jobseekers since 1975.
Committed to diversity, equality and opportunity for all.
