Maintenance Coordinator

Platform Resourcing are working with Commercial vehicle dealership based in Caerphilly who are looking for a permanent Maintenance Coordinator which is essentially an Engineering Scheduler to join their expanding team.

The office is full of friendly staff who are there to support you. The company is well established, has an excellent retention rate with their staff, as well as being able to provide comprehensive training upon starting with them.

You must be able to work the following hours:

Monday to Friday 8.30am - 5.30pm

Maintenance CoordinatorBenefits:

• Salary of £26,000, negotiable for the right experience
• Monday to Friday 8.30am - 5.30pm
• Holidays 20 days plus bank holidays
• Yearly appraisals
• Stable company with long term progression available
• Free Parking
• Pension

Maintenance CoordinatorDuties and Responsibilities:

• Controlling Engineers, managing their diaries and allocating them to jobs as required to attend breakdowns or servicing needs of customers
• Prioritising urgent jobs based on customer or type of issue
• Using Tracker system to understand current locations of engineers to be able to assign them jobs appropriately
• Maintaining list of current jobs in workshop, jobs to be completed, jobs closed and jobs incoming
• Arranging engineers to complete installations as required
• Liaising with other internal teams to notify them of works booked in
• Adding call out rota onto internal system for engineers as required
• Ensure appropriate checks are completed before issuing jobs and during the progress of jobs
• Escalate issues as they occur, keeping customer updated in regard to delays and any issues
• Logging and closing down jobs after completion
• Updating Internal system accurately and efficiently, noting and adding parts to incidents where necessary
• Meeting KPIs, customer service level agreements and ensuring engineer's also hit their targets

Maintenance CoordinatorEssential Experience:

• Experience of booking or scheduling of engineers/ installers/ trades people or vehicle servicing
• Excellent customer service skills, strong communicator both written and verbal
• Experience of liaising with customers - confident on the telephone and able to establish customer needs
• Strong data entry experience - efficient and accurate
• Computer literate - strong use of Outlook and Excel
• Ability to plan and organise own workload effectively
• Able to work as part of a team

Privacy and General Data Protection Policy
By applying for this position, you are giving consent for Platform Resourcing Limited to contact you regarding this vacancy and to discuss potential opportunities that would be seen to be in both parties' interest for the explicit reason of assisting you to find work. Your details will not be passed on to any prospective employer/s without your prior consent. Platform Resourcing will not share any of your details with any third parties unless deemed suitable by you as the applicant/data subject.

The above is a general overview and should not be used as a comprehensive list of Platform Resourcing Limited's commitments. You can find more information on how we handle your data please see our Data Protection and General Data Protection Policy within our policies page on our company website. If you have any questions, please call before applying.

Platform Resourcing are advertising this vacancy and are acting as an employment agency