Address
Form of work
SalaryMaintenance Coordinator/ Planner
Salary: £24,000 per annum (increasing to £25,000 per annum after probation)
Plus department bonus scheme of an additional OTE of £1,500 per year. You’ll be eligible to join this bonus scheme after your 6 month probation.
Monday - Friday, 8am - 4:30pm (40 hours per week). No weekends.
Brackmills, Northampton. Office based with free parking.
Match Recruitment are recruiting on behalf of their client based in Northampton. You’ll be working full time - office based at their Head Office.
Purpose of your role:
This is very much a planning/ scheduling based role. The main purpose of this role is the administration and proactive coordination of routine maintenance visits at our client’s customer’s premises. You’ll issue work to their engineers, process the administration on their system, complete admin invoicing and update their system with the outcome of the visit accordingly. As this is an operational based role, priorities can change in a heartbeat, so you need to be comfortable working in a fast-paced environment and problem solving.
The ideal person’s experience:
We’re looking for somebody that has been in a Planning/ Scheduling type role in the past. Somebody that has experience in organising the diaries of external colleagues (such as engineers or technicians) to attend visits. It’s crucial that the person has previous experience in managing the hurdles and time sensitive demands of booking future client visits that meet agreed service level obligations.
Summary of responsibilities:
- Creating calls received from customers onto their company operating systems.
- Allocating and scheduling engineers on a daily, weekly and monthly basis.
- Reassigning engineers for additional visits or rescheduling as required.
- Scheduling maintenance agreement renewals and reminders.
- Issuing completed electronic maintenance sheets to our contract customers.
- Processing billing / invoice requests.
- Updating company system with Pre-Paid Contract information
- Arranging site specific access equipment and requirements.
- Managing the Electronic Maintenance scheduler in company system on a daily, weekly and monthly basis.
- Inputting hand-over information for newly completed installations.
- Issuing monthly reports for missed visits.
- Answering customer queries, following escalation processes to achieve satisfactory outcomes.
Please apply today to learn more and be considered and shortlisted.
Match Recruitment Ltd is a Recruitment Agency and Employment Business and REC Corporate member based in Wellingborough and operating across Northamptonshire and nearby areas. If you haven’t received contact within 72 hours, please consider yourself unsuccessful on this occasion. Please don’t be despondent and feel free to apply to future job adverts.
