Maintenance Planner

Support Specialist – Maintenance Planner

Hybrid – Home (& OR) Office, St Albans

A fantastic opportunity to work with a newly formed independently owned group of established businesses, who design, install, maintain and monitor electronic life safety and security systems. My client is looking for an experienced Marketing Manager to join the team.

Package

£40-55,000

9 day working fortnight | Field based team paid door to door | professional development | pension scheme | 25 days’ holiday plus bank holidays, increasing to 35 days (1 day extra per annum to 3 days and a further 5 days after 10years) | flexible and remote working where possible

Main Responsibilities

• Prepare the preventive maintenance schedule monthly in line with company KPI’s.
• Maximise technician time by ensuring effect scheduling.
• Identify if SSP’s are required, and work with the partner specialist to ensure the scheduling.
• Review and effectively reschedule jobs that have not completed.
• Communicate and build relationships with our customers, 
• Deliver an unrivalled customer experience by answering customer calls, in line with the company target of 80%+ within 15 seconds
• Respond to customer emails within 48hours to ensure efficient communication.
• Administrating job reports from the field engineers. 
• Raising customer invoices within 7 days of engineer attendance. 
• Responding to reactive works in a proactive way, Raising further works, and quoting requests within 24 hours, from engineer job reports.
• Working closely with all members of the operations team
• Working closely with account managers to provide a high level of customer service
• Answering emails & telephone calls from internal colleagues

Knowledge and Experiences

• Ability to confidently learn and operate new software systems
• Great communication skills
• Be able to provide unrivalled customer experience and professional service to our clients.
• High levels of self-motivation, organisation and must be performed with integrity and dedication.

If you are local to the area and seeking a new Scheduler position, then please apply now. If your application is successful a 4way member will be in touch.