Maintenance Surveyor

Our client is looking for a Surveyor to join their busy team! The role is to provide a proactive and customer-focussed surveying service in the West Kent area and to keep residents safe in their homes. You will need to effectively manage a range of contractors and promote a safety culture internally and externally.

Hours of Work: 35Contract: 12 month Fixed Term ContractProbation Period: 6 MonthsNotice Period: 1 month

Who they are?

Our client is a housing association that covers Kent and Sussex, with their head office in Tunbridge Wells. They provide more than 10,000 homes in 15 local authority areas and became a subsidiary of the Peabody Group in 2019. They currently have over 300 employees based at various locations across Kent and promote hybrid working.

Meet your Manager

"I have worked for the company since 2016 and have had various roles, now as Repairs and Maintenance Manager. I am responsible for a team of surveyors as well as managing their Joint Venture and Repairs. In my spare time I enjoy playing squash, going to the gym as well as going to concerts."

Daniel Bott - Repairs and Maintenance Manager

What will you be doing?

Role Specific Responsibilities

• Carry out general surveying duties including inspections of occupied and void properties. Undertake defect diagnosis and take appropriate action(s), including from time to time working in difficult and/or unpleasant environments. Draw up specifications of work and instruct contractors.
• Work with residents and contractors to resolve the underlying causes of damp, mould and condensation. Follow up to ensure a lasting solution is in place.
• Provide an effective contract management service, including chairing meetings. Understand and use a range of contract management tools and play your part in ensuring KPIs and other measures are met.
• Deal with legal disrepair and or Fitness for Human Habituation claims from beginning to end and covering all aspects of the claim, including attending Court if required.
• Provide an effective response to complaints from stakeholders and ensure issues are resolved satisfactorily with clear communication throughout.

General

• To adhere to the equal opportunities policy and to actively promote equality of opportunity wherever possible.
• Recognise, respect and promote the different roles and diversity of the individuals within the business.
• To actively contribute towards key performance indicators and professional standards.
• Work in accordance with the General Data Protection Regulations (GDPR) and Data Protection Law and be responsible for the integrity of personal information you process. This may include identifying anomalies in data and investigating and correcting them where appropriate. Ensure you attend training on data protection regularly.
• To be responsible for your own health and safety and that of your colleagues, in accordance with the Health and Safety at Work Act (1974) and relevant EC directives.

About You

Education & Qualifications

• Evidence of a good educational standard, including GCSE English (Desirable).
• Recognised qualification such as BTEC in Building construction, or relevant experience in building maintenance.
• Recognised health and safety qualification (Desirable).
• At least five years working in a housing and technical environment (Desirable).

Key Skills & Competencies

• Strong customer service skills.
• Good written and verbal skills.
• Ability to analyse and manage information.
• Proficient IT skills.
• Good planning and organising skills.
• Good numerical and analytical skills (Desirable).
• Self starter.

Behaviours

• A valid driving licence.
• Commitment to valuing diversity and equality of opportunity.

Why Choose Them

• Contributory pension scheme 4% to 10% matched contributions
• Hybrid working
• Free onsite car parking
• Life assurance of 4x annual salary (Terms and Conditions apply)
• 30 days annual leave in addition to bank holidays
• Two volunteer days per year
• Employee assistance programme (24/7 telephone advice, information portal & face to face counselling sessions)

Values

Their culture is about the shared values, beliefs and behaviours that determine how they do things, then the ways and systems of working that help to get those things done.

Their new values, principles and behaviours will put customers at the heart and provide the foundation for the culture of the new organisation. Only by delivering a cohesive and customer-focused culture will they be able to achieve their purpose and priorites.

Equal Opportunities Statement

Our client is an equal opportunities employer committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, gender, gender reassignment, sexual orientation, pregnancy and maternity or paternity, race or ethnicity, religion or belief, marriage and civil partnership, or caring responsibilities.

They aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply.

They are recognised as a 'Disability Confident Committed Employer’. As part of this commitment, individuals who disclose at application stage that they have a disability, will be invited to interview provided they demonstrate that they meet the minimum criteria for the vacancy. Candidates will be asked if they require any support or reasonable adjustments to enable them to fully participate in the recruitment process.

Apply

Internal Applications

Please send a letter clearly demonstrating how your skills and experience meet the criteria contained on the job description and person specification to the HR inbox.

External Applications

Please complete the online application form by clicking the Apply button below. They reserve the right to bring the closing date forward, so they strongly encourage early applications.

Key dates

Applications Close: Sunday, 18 February 2024

Interview Date: Thursday, 22 February 2024