Major Incident Manager - 014716

Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.Major Incident ManagerDuration - 3 MonthsLocation - Warwick / Remote SummaryMy high-profile utilities client is looking for a Major Incident Manager to join their team Based at their Warwick offices (1 day a Month on site) on an initial 3-month contract with chance of extensions.As Major Incident Manager, you will need to support the MIM team during your shift. Ultimately responsible for managing Global P1 - P2 incidents thought the complete lifecycle. This includes. * Stakeholder communication - email and SMS * Technical and Management bridges * Producing post incident reports * ITSM (Service Now) ticket management * Provide MIM guidance. * Ensure upstream management communications are clear and concise. Key Accountabilities:* To ensure internal and external; supplier KPI's are met and maintained. * Follow established MIM process and policy. * Maintain MIM documentation in line with service owners' requirements.* Ability to track all actions and highlight accountabilities. * Drive incidents to resolution * Recording actions clearly and accurately under pressure * Update and contribute to process improvements. * Ensure a full understanding of the NG landscape. Knowledge & Experience Required:* A minimum of 5 years working as a Major Incident Manager in a global 24x7 environment * Experience of working on 24x7 Rota* Operationally working in a global team and co ordinating offshore resources* Multi-tasking* Ability to manage stakeholder escalations.* Understand and prioritize ticket engagement. Qualifications Required:· Preferred ITIL 4 qualificationsIf you have not received a response within 48 hours of applying, please assume you have not been shortlisted this time.