Address
Form of work
SalaryOverview:
A market leader in Infrastructure Software Solutions are searching for multiple Major Incident Managers to join one of their growing teams in Bristol.
Role & Responsibilities:
- Attend war rooms to oversee and assess performance of the MIM (Incident commander) chairing the war room in line with Incident Management process per SOW
- Own the Process governance and adherence – call out and educate/re-educate on process non- adherence.
- Functional process owner for the Incident and Major Incident Management process
- Taking ownership for matrix managed resources to restore normal service operation as quickly as possible to minimize the impact to service and business operations
- When required, act as a point of contact for all Major Incidents.
- If required, represents the first stage of escalation for Major Incidents.
- If required, responsible for planning and coordinating all the activities required to perform, monitor, and report on the process during a live incident.
- Ensure the closure of all resolved and end-user confirmed Incident records
- Ensure traction and report daily on the progress of Problem Reports
- Provide guidance to the various support teams with regards to the incident process.
- Determines if an incident needs to be escalated according to priority and severity of the issue.
- Feed into the monthly Service Reviews, including full summaries of all Major Incidents for the respective months
- Meet monthly with Service Managers to discuss process shortfall, improvements/new initiatives.
- Ability to coordinate and chair Major Incident war rooms during a live incident, must be able to take active lead in driving restoration of service.
- Deep analysis into Incidents, root causes, weaknesses, corrective actions etc.
Package:
- £65,000 - £75,000 basic salary
- Bonus of 25%
- Excellent Share Options
- Package in excess of £100k.
Major Incident Manager - £65,000 - £75,000 + Bonus & Benefits (Package £100k+) – Bristol (Office Based) – Technology Infrastructure
