Management Administrator

Management Administrator
Salary £21,525.00
Monday to Friday - 9:00am - 5:00pm
HYBRID WORKING
Based In Stratford Upon Avon
As a Visit Management Administrator you will be responsible for the daily management and completion of specialist visits being conducted by our Field team on behalf of our Clients.
Visits are performed for varied reasons such as payment negotiation, payment collection, gas and electricity meter inspections, customer re connection, property status reports, occupancy verification and vulnerability / health and safety checks.
DAY TO DAY DUTIES:

• Pro-active and Reactive telephone calls / emails to organise and manage site visits.
• Updating the system so all planned visits are recorded to allow for clear visibility of account status.
• Offering assistance and support to Agents when completing their visits.
• Communicating with clients, Agents and customers via email.
• Liaise with Clients as needed to resolve and complete individual accounts correctly.

ABOUT YOU:

• Good/Competent I.T. skills with accurate keyboard skills.
• Excellent interpersonal skills and ability to communicate effectively with a wide range of people, both orally and written.
• Empathy whilst achieving appropriate solutions.
• Experience of telephone work.
• Flexibility and adaptability in approach to all work activity and timescales.
• Self motivated with a positive attitude.