Management Information (MI) Analyst

We're ASOS. We blend our flair for fashion with our love of cutting- edge technology, but more importantly were interested in how we can bring the best out of you.

We exist to give people the confidence to be whoever they want to be, and that goes for our people too. At ASOS, you're free to be your true self without judgment, and channel your creativity into a platform used by millions.

Through our Fashion with Integrity strategy we are driving diversity, equity and inclusion across every aspect of ASOS and ensuring every ASOSer can be their authentic self at work. We want our people to be whoever they want to be, because we believe people who bring their best selves to work, do their best work.

About the Role

ASOS Customer Care are looking for an MI Analyst to bolster our data-driven decision-making capabilities. This role is designed for someone with a keen interest in analytics and who is looking to take their next step on this journey in a dynamic, team-oriented environment. You'll work under guidance of the team to deliver well-defined analytics and reporting solutions.

This is an entry level role, more focused on execution rather than stakeholder management and mentorship. It is important to our operation’s success, requiring both technical skill and a willingness to learn and adapt.

What You'll Be Doing

• Assisting in the development of reporting, data, and analytical products using tools such as Power BI, SQL Server, Data Lake, and Data Factory.
• Conducting performance analysis on key customer care metrics including Customer Resolution Rate, tNPS and contact volumes.
• Routinely produce insight packs to highlight areas of focus on operational performance.
• Executing tasks aligned with scalable solutions for data and analytics as part of wider Customer Care objectives.
• Following detailed technical specifications to convert complex business requirements into practical data analytics tasks.
• Contributing to the data-driven project delivery process, supporting the achievement of team goals and stakeholder needs.
• Collaborating with senior members of the Customer Care analytics team to learn and grow within the role.
• Aiding in enhancing the technical capabilities of the team through active learning and application of new knowledge.
• Maintaining the accuracy and integrity of data throughout the analytics pipeline under the supervision of senior staff.
• Assisting in automating and streamlining data processes to boost efficiency and accuracy under the leadership of the Manager and Lead roles.
• Support our culture by championing Diversity, Equity & Inclusion strategies.

Who We'd Like to Meet

• Experience with the Microsoft analytics suite, including Power BI, SQL Server, Data Lake, and Data Factory.
• Experience in designing and executing reporting and analytical systems within set parameters.
• Capability to interpret technical plans and deliver on data analytics initiatives.
• Familiarity with various stages of the project lifecycle, with a focus on detailed execution.
• Competence in writing and optimizing SQL queries for the purpose of data analysis and reporting.
• Ability to understand and work within complex systems, applying solutions as directed by senior staff.
• An analytical mindset with problem-solving skills suited to a structured environment.
• Eagerness to develop expertise in technical areas and work collaboratively within a team.

What’s in it for you?

• Employee discount (hello ASOS discount!)
• ASOS Develops (personal development opportunities across the business)
• Employee sample sales
• Access to a huge range of LinkedIn learning materials
• 25 days paid annual leave + an extra celebration day
• Discretionary performance related bonus scheme
• Private medical care scheme
• Flexible benefits allowance - which you can choose to take as extra cash, or use towards other benefits

Our Commitments

We want our people to be whoever they want to be. That’s why we’re committed to creating a truly inclusive culture at ASOS, but how’re we doing it?
We’re proud members of Inclusive Companies, are Disability Confident Committed and have signed the Business in the Community Race at Work Charter. We’ve also recently been placed 8th in the Inclusive Top 50 Companies Employer List too.

We have several employee networks that operate as safe spaces, to help support and celebrate our people, find out more here.

How can we support you to be your best self? Our Talent team will be happy to provide support e.g. if you need additional time to prepare for an assessment or you have requirements for any part of the interview/hiring process - just let us know by email or phone, whatever works best for you. It’s also our policy to interview all candidates with a disability who meet the minimum requirements for roles they have applied to.

If you have any questions about the policies we have in place to support our employees (e.g. our parental leave approach), just let our Talent team know.