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Form of work
Who is HSBC Innovation Banking?
HSBC Innovation Banking is the power behind the UK’s forward-thinkers, future-makers, and leap-takers, helping them ignite the bold ideas that reshape our world. We offer flexible banking solutions for start-ups, scale-ups, growth businesses, investors and those working towards IPO typically within the technology and life science sectors.
Whether it’s comprehensive banking, managing cashflow, plans for buyouts or Strategic Fund Solutions, we power ideas at every stage of their journey. From the first-time founders to the funds that back them, and everything in between. We're proud to accelerate growth for our clients, create meaningful connections and communities, and open a world of global opportunity for entrepreneurs and investors alike.
Here’s to never standing still. Come and join us!
The team you’ll work with:
The UK Relationship Banking division manages the Bank’s existing client relationships within technology organizations in the UK and Europe. As part of this, the Relationship Enablement team comprises junior to mid-career level client facing staff that are responsible for supporting all day-to-day banking needs and account maintenance activities for the clients, in addition to participating in the strategic development of these relationships and clients’ future needs.
The team has an in-depth knowledge of banking processes, the regulatory environment relating to KYC, AML, and other critical regulatory guidance to facilitate compliance adherence, a broad understanding of banking products and services and co-ordination of non-credit product implementation.
The group works very closely with Implementation / Operations / Client Service teams who implement products and handle day-to-day service enquiries.
The value you’ll add:
You will be an experienced leader who will help with the expansion of the Relationship Enablement function and manage the Relationship Advisors and Enablement teams.
What you can expect to be doing:
Develop and execute the team’s strategy to ensure the right skills, processes, and systems for scalable growth and exceptional client experience.
Lead the team in delivering high-quality support for client relationship management, account maintenance, and product implementation coordination, including proactive guidance with product solutions.
Manage workflow and task distribution across the team.
Build and evolve a complex operational infrastructure.
Deliver robust and sustainable service in a dynamic, high-growth, fast-paced environment.
Maintain a robust control framework with strong risk assessment procedures.
Solve daily problems, focusing on both immediate issues and long-term plans.
Lead a complex and fast-paced development program of continuous improvement.
Develop and manage talent, creating training and development plans for the team.
Implement and track service delivery to key metrics such as OKRs and SLAs.
Manage partnerships across the business to maximize customer experience and commercial benefits.
Ensure effective management of risk activities, complying with regulatory and legal requirements.
Proactively identify potential gaps/risks in policies, processes, SLAs, etc., and take steps to improve them.
Identify and rectify deviations from approved processes.
Review internal or audit comments and fix deficiencies.
Ensure clarity and adherence to manuals, guidelines, and SLAs for all team members.
Maintain strong stakeholder relationships, both internal and external, with the ability to influence.
