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Location
About the job
Benefits
Things you need to know
Apply and further information
Location
About the job
Job summary
- Provide insight on consumers, products and the market to inform strategic and tactical business decisions made through the provision of primary and secondary research and insight.
- Build and maintain relationships with teams across NS&I and deliver tailored market research activity that aligns to their strategic goals.
Job description
Support the Market Research Manager and manage the process on multiple large projects; making sure that information required is gathered efficiently and disseminated in an effective way by:
- briefing the research agency
- assessing the resulting proposal
- reviewing and signing off all collateral
- keeping the internal client(s) informed
- ensuring successful delivery of the research with actionable insights
Proactively seek or respond to stakeholder’s research request, managing your own internal customer and ensure the delivery of actionable insights.
Proactively grow and raise the profile of the research function across the business.
Support the Market Research Manager over research budget management to ensure it is spent in the most effective manner and monitored throughout the year.
Manage the relationship with relevant research suppliers, ensuring that business beneficial relationships are developed and maintained.
Manage the briefing of research suppliers for your projects and address work and cost negotiations as required.
Manage the daily duties and be the team’s key contact for the online community panel. Liaise with internal stakeholders to schedule content and deliver monthly showcase presentations to the wider business.
Horizon scan research suppliers and make recommendations of new research services where needed for the team.
MRS compliance
Responsible for ensuring that all market research conducted in the name of NS&I, within your business remit, is conducted in-line with professional standards (i.e. MRS Code of Conduct).
This role may require some travel to other sites
Person specification
- Good planning and organisational skills
- The ability to work with suppliers and clients
- Good communication skills
- Strong experience of managing and delivering research projects including the day-to-day running of continuous projects
- Experience of using a variety of research methodologies
- Experience writing questionnaires, determining sample specifications, analysing research data
- The ability to accurately analyse and interpret research findings, and apply them to a business setting
- Good report writing skills
- Good presentation skills and experience in presenting research and fielding questions from stakeholders
- Practical experience using statistical packages (e.g. SPSS) and survey platforms (e.g. Qualtrics)
- Advanced Excel and PowerPoint
Behaviours
We'll assess you against these behaviours during the selection process:
- Making Effective Decisions
- Working Together
- Managing a Quality Service
- Communicating and Influencing
Technical skills
We'll assess you against these technical skills during the selection process:
- Strong experience of managing and delivering research projects including the day-to-day running of continuous projects
- Experience writing questionnaires, determining sample specifications, analysing research data
- Good report writing skills
- Good presentation skills and experience in presenting research and fielding questions from stakeholders
Benefits
NS&I is one of the largest savings organisations in the UK with more than 24 million customers and over £218 billion invested. We are both a government department and an Executive Agency of the Chancellor of the Exchequer. Our origins can be traced back more than 150 years to 1861.
A small company with a big reach, we offer a range of benefits including flexible working, great opportunities for development and a generous pension scheme. We care for colleagues, respect one another, invest in our people and manage talent effectively.
Some benefits of working at NS&I include:
- Learning and development tailored to your role
- An environment with flexible hybrid working options
- 9 day fortnight scheme
- A culture encouraging inclusion and diversity
- A Civil Service pension with an average employer contribution of 27%
- Generous annual leave – starting at 25 days, increasing to 30 days
- Performance related variable pay bonus
- Enhanced maternity, paternity, adoption and shared parental leave
Things you need to know
Selection process details
To apply, please click the link on this advert and follow the steps to complete the application form.
We will sift applications based on your statement of suitability for each individual criteria stated below, up to 250 words,on how you meet the essential qualifications, skills and criteria for the role.
- Strong experience of managing and delivering research projects including the day-to-day running of continuous projects
- Experience writing questionnaires, determining sample specifications, analysing research data
- Good report writing skills
- Good presentation skills and experience in presenting research and fielding questions from stakeholders
In the event of a large number of applicants, applications will be sifted on the following lead key criteria only:
- Strong experience of managing and delivering research projects including the day-to-day running of continuous projects
Please note there is no expectation for you to meet the maximum word count provided for the statement. Feel free to use as many words as you need within the limit to demonstrate your experience in a concise and clear manner.
If shortlisted, you will be invited to attend a 1 hour panel interview via video call.
As part of this interview you will be asked to make a 10 minute presentation aimed at demonstrating your Communicating & Influencing and Technical skills.
Interviews will take place on 12th & 16th Apr.
Note we are unable to accept CVs.
This role is subject to Baseline Personnel Security Standard and financial credit checks.
Reserve List
A reserve list may be held for a period of 12 months from which further appointments can be made.
Working for NS&I
NS&I is currently working in a hybrid way with colleagues expected to work in the office for 40% of their working month and this will be increasing to 60% of their working month in the summer of 2024. If you are applying to work in London, the role is currently based in Sanctuary Buildings, Great Smith Street, SW1P 3BT and in summer 2024 it is anticipated that NS&I will be moving out of Sanctuary Buildings and into another office within central London.
Any move to NS&I from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax-Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk/.
If you are applying for a role at the same NS&I band as you are currently and the advertised salary of the role is higher, if you are successful, any salary increase will be at the discretion of NS&I and will be reviewed as part of the next annual pay review, in accordance with the NS&I employee handbook.
Note to existing permanent employees at NS&I - Please be aware that if you are a permanent employee appointed to a fixed term role, our recruiting principles ensure you will retain your permanent status at the end of this contract. However, you are not guaranteed to return to your original role. At the conclusion of this fixed term period, you may be redeployed to another suitable role at NS&I, offered retraining or will be given priority mover status to find another role in the civil service.
NS&I employees on a fixed term contract moving to another fixed term role, will continue to be employed for a fixed term to the end date of this role. You may apply for suitable roles within NS&I or the civil service.
Note to existing permanent employees at NS&I - Please be aware that if you are a permanent employee appointed to a fixed term role, our recruiting principles ensure you will retain your permanent status at the end of this contract. However, you are not guaranteed to return to your original role. At the conclusion of this fixed term period, you may be redeployed to another suitable role at NS&I, offered retraining or will be given priority mover status to find another role in the civil service.
NS&I employees on a fixed term contract moving to another fixed term role, will continue to be employed for a fixed term to the end date of this role. You may apply for suitable roles within NS&I or the civil service.
This role may require some travel to other sites, please be aware if you travel to a second location on average 4 days a month, you may be liable for P11D taxation. If you have any queries concerning this please contact the NS&I HR Team.
Further information
Please visit our website http://nsandi-corporate.com/about-nsi for further details about NS&I.
Feedback will only be provided if you attend an interview or assessment.
Security
Nationality requirements
This job is broadly open to the following groups:
- UK nationals
- nationals of the Republic of Ireland
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
- individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
- Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Working for the Civil Service
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
Apply and further information
Contact point for applicants
Job contact :
Recruitment team
