Marketing Executive - Customer Communications - 13 Month Ftc

About The Role
Team – Customer Communications
Working Pattern - Hybrid – 2 days per week in the Vitality Bournemouth or London Office. Full time hours.

• Attention to detail
• Enjoy working on communications
• Having a customer centric mindset

What this role is all about:
The primary focus of this role is to help the delivery of content and design changes to our suite of plan and policy communications and documentation. These touchpoints are foundational to our members’ experience, providing them with the key information, guidance and assistance they need to engage with their products. Working closely with your manager and other members of the Customer Marketing Team, you’ll be responsible for maintaining and updating a range of system-generated and manual communications and documents. This will involve liaising with a broad variety of stakeholders from across the business to ensure that changes to our products and services are accurately captured and reflected in our communications.
This role will suit you if you enjoy getting into the detail. Your day-to-day will focus on interpreting changes to products and services and figuring out how this applies across our communications.
Key Actions

• Assist the delivery of technical changes in our suite of communications across products and a range of channels (email, post, digital inbox, SMS)
• Liaise with stakeholders across the business to grasp requirements and obtain sign off to comms changes
• Adhere to our compliance approval process to ensure communications are approved by all relevant stakeholders and meet all regulatory and legal requirements.
• Work closely with the IT Communications Development Team, attending refinement sessions to brief them on changes required to communications, then reviewing and signing off test output of the communications prior to go live, followed by production proving activities to sign off the changes in production.
• Manage your own communication assets to set use by dates, including review, updates, extensions or made obsolete as appropriate.
• Assisting other areas of the business with one off communications
• Support the Marketing Manager to create impact assessments and input into delivery plans to aid projects. Manage the delivery of changes to your own communications assets, reporting on progress against the plan and following up on activities where appropriate. Attend project meetings as required.
• Support the decision and investigation into problems identified during analysis, development, testing and post-production of Customer Communications, using your own knowledge to solve problems and suggest solutions.
• Liaise with external design, print and fulfilment providers as and when required 

Essential Skills needed to fulfil this role:

• 0 -2 years business experience
• Excellent team worker and relationship builder
• Strong communication skills – both written and verbal
• Strong attention to detail Customer focussed
• Takes a pragmatic approach and remain calm under pressure

So, what’s in it for you?

• Bonus Schemes – A bonus that regularly rewards you for your performance
• A pension of up to 12%– We will match your contributions up to 6% of your salary
• Our award-winning Vitality health insurance – With its own set of rewards and benefits
• Life Assurance – Four times annual salary

These are just some of the many perks that we offer! To view the extensive range of benefits we offer, please visit our careers page. Fantastic Benefits. Exciting rewards. Great career opportunities!
Who We Are
At Vitality, everything we do is driven by our core purpose. To make people healthier and to enhance and protect their lives through our market-leading health and life insurance and the Vitality Programme. We empower our members to take control of their wellness and develop long-term healthy habits.
Diversity & Inclusion
We’re committed to diversity and inclusion because it’s good for our employees, for our business, and for society. To learn more please visit our Careers page.
Vitality’s approach to sustainability
Vitality is a business that drives positive change. We reward people for making and sustaining healthier choices. But healthy people also need a healthy environment. To learn more please visit our Careers page.
About The Company
Vitality is a multi award-winning UK insurance brand, here to make the world a healthier, happier place.
Apart from offering some of the best cover out there, we help people take control of their health. We also help them get healthier, by giving them great rewards when they do healthy things.
As a brand with a challenger mindset, anyone who can show us a better way to do things is someone we want to work with. So when you join us, expect a positive environment and plenty of opportunities to grow your career. You’ll also have some brilliant teammates to support you and a dynamic work schedule to build your skills.
Plus, you get to join our 1.7+ million members with access to our unique health insurance and healthy living programme. Just to make sure you know our products inside and out.
Hybrid and flexible working is also a key part of our organisational setup. So there’s no need to ask. Let’s talk about it at interview stage, so we can make your role work for your lifestyle. 
Ready to find out if we’re the right fit for you? We can’t wait.
We do reserve the right to close this advertisement early if we receive a high volume of suitable applications. If you are interested, please submit your application as soon as possible.