Marketing Manager, Customer Success

We are the world’s largest university press. We have both a worldwide reach and a personal understanding of local needs, partnering on the ground to adapt publications and resources to meet the individual needs of communities, societies, and countries. We partner with researchers, educators, and technology partners to stay ahead of the changing ways people around the world are accessing and sharing knowledge. With a presence in more than 50 countries and millions of customers around the world, an idea launched at OUP can have global impact.

About the Role

As Marketing Manager, Customer Success in our Higher Education team, you will be responsible for developing and delivering Customer Success strategies that support our customers in discovering, accessing, and using our digital products, which include, but aren’t limited to our Oxford Trove textbook platforms. You will collaborate with our sales teams to drive and deliver maximum engagement with and usage of our digital products through a range of different marketing activities and customer interactions, supporting the rapid growth of our digital programmes.

Duties of this exciting role will include:

• Devising and delivering a range of discovery materials and user onboarding support
• Engaging with customers and users of our digital products on a regular basis
• Interpreting and actioning usage data across a range of products
• Gathering and sharing user feedback

We operate a hybrid working policy that requires a minimum of 2 days per week in the Oxford office.

About You

We are looking for a self-motivated, analytical and customer focused individual, who will demonstrate:

• Relevant work experience in marketing, publishing, or sales environments, ideally within Higher Education or EdTech companies
• Understanding of key trends across the Higher Education landscape, digital solutions for the classroom, and core challenges for university lecturers
• Excellent communication and interpersonal skills
• The ability to establish collaborative partnerships with internal stakeholders
• A high degree of literacy and presentation skills
• The ability to interpret data into compelling insights

Benefits

We care about work/life balance here at OUP. With this in mind we offer 25 days’ holiday that rises with service, plus bank holidays and Christmas closure (3-days) and a 35-hour working week. We are open to discussing flexibility in respect to working patterns, dependent on role. We also have a great variety of active employee networks and societies. 

We help make your money go further by contributing to your pension up to 12%, offering loans and savings schemes through our partnership with Salary Finance, in addition to travel to work schemes and access to a wide range of local discounts. 

Please see our Rewards and Recognition page for more information.

Queries

Please contact grace.mcfadyen@oup.com with any queries relating to this role. 

We are committed to supporting diversity in our workforce, and ensuring an inclusive environment where all individuals can thrive. We seek to employ a workforce representative of the markets that we serve and encourage applications from all.