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Form of work
SalaryDo you have experience in working with Sub Contractors?
Have you worked within an SLA driven environment?
We have an exciting opportunity for a Materials Controller to join a reputable company in Uxbridge. Our client is seeking an assertive and proactive individual to sit within their Customer Service Team and assist with their Sub Contractor process management.
Role responsibilities:
- Liaison with Sub-Contractors, Customer Services and other internal teams
- Creation and maintenance of Sub-Contract database
- Co-ordinate External sub-contractor processes and relationships
- Negotiation with Sub-Contractors to obtain quotes and service client requirements
- Answering telephone calls promptly and professionally
- Logging all new incoming calls onto the in-house system.
- Understanding and adhering to Customers contracted SLA's and KPI's that are set for the Customer Service desk
- Progressing calls through from initial logging to call clearance
- Work closely with all internal teams to achieve total customer satisfaction
Candidate requirements:
- Previous experience of Sub-Contractor liaison
- Experience of working within an SLA driven environment
- Previous telephone-based Customer Service experience
- T. Hardware knowledge preferable
- Demonstrate Intermediate MS Office skills.
- Excellent communication skills
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What you need to do now
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