Mechanical Service Engineer - Kempston, Bedford

Salary: <£45,000 basic, up to £60,000 OTE + Bonus + commission + car

Location:

Hours: 40 hours standard , OT at 1.5x rate

Benefits:

• 25 days holiday + bank holidays
• Company life insurance x 6 times
• Pension 5%
• Income Protection cover of 80% (post probation)
• VIP airport lounge access (post probation)
• Access to Independent Financial Adviser

The Role 

We have a brand-new position for a skilled Service Engineer to join our expanding Service team. The successful candidate will be responsible for installation, commissioning, training, maintenance, and service activities of our packing machinery. The Service Engineer will assist with customer demonstrations, product trials, customer visits and at exhibitions as required.

This position would suit an individual with excellent mechanical skills, who enjoys global travel and customer interaction and enjoys predominantly working independently when overseas. 

Key Duties 

• Carry out to an excellent standard all service installation, commissioning, maintenance, and training as required.  Managing and controlling hours worked to ensure safe and efficient working.
• Carry out routine maintenance and unplanned service work as and when required including out of hour’s breakdowns.
• Liaison across departments to plan all service and customer training work efficiently and effectively.
• Attendance during customer pre-delivery factory acceptance tests. 
• Being a professional, courteous and positive ambassador for the company when interacting with customers - proactively developing and maintaining positive customer relationships. 
• Maintain complete and accurate records of all service work undertaken and ensure the timely submission of timesheets, expenses claims, invoices and service visit reports.
• Produce high quality and detailed service reports for the customer. Providing detailed feedback on field service problems and how they were overcome.
• Work with the Service Manager on pro-active initiatives to increase opportunities for planned and contract maintenance and spares sales.
• Actively promote the sale of spare parts and preventative maintenance contracts when at customer sites

Skills/Experience

Essential

• Excellent Mechanical Engineering skills and experience
• Desire and ability to travel frequently, nationally and internationally with a bias towards global travel – expected travel approx. 60% of the time.

Desirable

• Electrical Engineering skills
• Experience in a similar industry, e.g., capital goods machinery, high speed machinery. 

Person Specification

• Excellent communicator with the ability to build positive relationships
• Able to work independently and effectively manage workload
• Proactive, organised, methodical and logical with excellent attention to detail 
• Ability to remain calm under pressure and thrive on problem solving
• Customer focussed and very responsive to customers
• Willingness to collaborate with and support others in the team 
• Flexible and able to travel globally to carry out duties 
• Ambition to succeed and develop