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Form of work
Salary As Client Manager, you will play a key role in delivering best in class work to our clients. You will be working on one of the agency’s largest accounts, alongside two or three smaller accounts, with the support of a brilliant team. The role requires proven experience in media planning, as well as strong client handling skills.
As an experienced Planner, you will understand how to diagnose client briefs, and to develop insights which lead to strategic recommendations for your clients. You will have experience across channels (offline and online), and ideally Brand and Performance campaigns.
You will drive excellence in client service, providing the best in day-to-day account management. You’ll restlessly seek improvements to processes and media plans, innovation in activity and opportunities to connect with consumers in ways that are meaningful for our clients. You’ll ensure that the activation teams deliver brilliant plans that are on strategy and always be on the lookout for new opportunities that are in the best interest of the clients to deepen our relationships and increase client GP (Gross Profit).
The role involves managing and developing others. You will be a guiding light, your attitude and vibes with filter through the rest of the team. You’ll have a can-do attitude and an infectious ‘What’s Possible’ approach to delivering the best work our clients have seen.
What you'll be doing;
You’ll demonstrate excellent account management skills, establishing yourself as the day-to-day contact for your clients’ business and building a deep understanding of them so you and the team can deliver on our reputation of consistently exceeding client expectations.
You’ll own day-to-day client facing reports, in-campaign optimisation and post-campaign analysis.
Your strategic media planning skills will shine through. You will interrogate client briefs and contribute research to support the planning process from briefing through to campaign evaluation (this may include competitor analysis/audience reporting) to significantly contribute to high-quality innovative and creative responses.
You will manage the planning process with clients from briefing all the way through to campaign evaluation for consistency and future planning, establishing best practice through the planning process leading to greater innovation and creativity
You’ll bring positivity, be a team player and have a ‘What’s Possible’ attitude.
You’ll be an approachable resource in strategy, cross channel planning, exploration, and measurement, who the rest of the agency can speak to in order to get help and advice on other clients
Offer guidance to junior staff with ongoing feedback to constantly improve upon our collective offering.
What you'll bring to the role:
You will bring strong multi-media expertise, ideally with some experience of both brand and performance channels
Experience in multi-tasking across different clients and projects
You have managed day to day client interactions and presented to senior client stakeholders
Experience developing and coaching junior team-members
Strong analytical skills/experience interrogating both soft and hard data to produce insights
Network or Independent media-agency experience across multiple channels
Experience using UK media planning tools including but not limited to TGI/Touchpoints, Addynamix, Google Insight tools
