AddressSalary: £26,000 to £34,000 dependent upon experience
Contract Type: 2 Year Fixed Term Contract
Security Level: BPSS
We are the UK's aviation and aerospace regulator and recognised as a world leader in its field. Our activities are diverse, enabling the aviation industry to meet the highest safety standards, and we pride ourselves on our ability to adapt to the constantly evolving aviation environment.
The Role
This role will monitor and coordinate our ticket allocation for the medical systems. Ensuring accurate prioritisation and collation of relevant information of issues.
To coordinate with SSC Medical, SARG Medical, AMEs and applicants to gather evidence of issues raised. To establish if the issues raised are with the system, data inaccuracies or user error.
Work with the Medical Systems Lead to liaise with the 3rd party supplier to ensure precise data and explanations are shared and that the 3rd party supplier understands fully the issues and the required outcome.
Report on tickets raised and collating MI for the medical and SSC management teams.
Log and prioritise any future system requirements for improvements and changes to the system.
As the Business Systems Coordinator you will work closely with the Business Systems Owner to provide technical and administrative operational support to the business users of SARG’s safety oversight management systems, enabling them to operate in the most efficient manner.
Core Accountabilities
- Successful coordination of CAA tickets and 3rd party supplier tickets.
- CAA raised tickets are prioritised and information shared with the 3rd party supplier is accurate and reflects the required outcome.
- Issues raised are fixed with the desirable outcome for the stakeholder.
- Liaise with internal stakeholders and system providers with aim to capture and investigate issues raised and work towards their resolution.
- Assisting in testing, verifying, and implementing new system releases in addition to reviewing and improving system related business processes
- Maintain user guides, written procedures, working instructions and other documentation up to date. Supporting AME Oversight Team and Training platform use.
- Communicate planned system downtimes, system upgrades, new features, and releases to affected stakeholders.
- Monitor data integrity and data quality through periodic reviews of system reports and downloads.
About You
To be considered for the role you must have:
Essential
- Good standard of education to include, English and Maths
- Well versed in all IT Microsoft packages and able to collate and analyse information
- Must have a proven “can-do” attitude and an appetite for learning
- High degree of interpersonal skills at all levels
- Willingness to work flexibly in response to changes in priority and under pressure including location and hours
- A proven flair for pre-empting situations and identifying solutions
- Demonstrated ability to use initiative and discretion
- Proven reliability and commitment
- Ability to manage frequently changing plans and other tasks in a composed manner
- Good communication skills at all levels
Desirable:
- Experience of CRM workflows
- Cellma Medical Records System
Additional Information
For many appointments within the CAA, these roles require access to operationally sensitive infrastructure and/or Nationally Protected information. For these roles the post holders must undergo National Security Vetting and achieve the appropriate level of clearance.
To be vetted you must have the right to work in the UK so that meaningful checks can be undertaken.
If you do not meet these requirements, we may not be able to accept your application.
For more information on BPSS clearance please visit - BPSS clearance
The CAA values high ethical standards and personal integrity among employees. If invited for interview you will be asked to complete a declaration of interest.
Inclusive Recruitment
We are passionate about diversity and ensuring all are included at the CAA. We are an equal opportunity employer and actively encourage applications from candidates of all backgrounds. We use fair and inclusive selection approaches to hire the best person for the job based on merit alone.
As a member of the Disability Confident scheme, applicants who meet the minimum criteria for a role with us will be guaranteed an interview. We use fair and inclusive selection approaches to hire the best person for the job based on merit alone. If you require an adjustment for any reason, please let us know.
Working With Us
We are on a journey towards being increasingly adaptable, where our colleagues collaborate as part of cross-functional teams. This approach ensures we never stop learning together. It also means that you may become involved in activities that take you out of your day-to-day role, providing you with opportunities to develop and grow your career with us.
We have embraced hybrid working and offer flexible working patterns, being open to having a conversation about what works for you. We know where and when we work is important in achieving a work-life balance.
We offer a range of excellent benefits such as flexible working arrangements, free onsite gym at Gatwick, discounted gym membership for London, 28 days annual leave, additional 5 days leave purchase scheme, a generous pension scheme and much more!
Our Values
Do The Right Thing, Never Stop Learning, Build Collaborative Relationships, Respect Everyone – For more information please Click Here
Closing Date: Friday 12th July 2024
Interview Date: Monday 22nd and Tuesday 24th 2024
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
No recruitment agencies please.
