Address
Form of work
Salary This is your chance to be part of an amazing team - where patient care is at the centre of everything we do. Do you want to make a difference to each patient’s experience of the NHS as they proceed through their journey? The Medical Day Unit at the Royal Cornwall Hospital is recruiting now and we want you!
We are looking for a motivated, organised, friendly person who works well under pressure to join our team.
If you enjoy working within a team and have great communication skills to deal with patients and their relatives, and the multi-disciplinary team then we would love to hear from you.
This is a full-time role for 37.5 hours per week, this role includes weekends and bank holidays.
The post holder will be responsible for ensuring an optimum level of efficient clerical support to the nursing and medical staff in a timely and accurate manner. The successful individual will have contact with patients, carers and all members of the multi professional team, as such they will provide front of house services for the Ward/Unit. The post holder will be pivotal to the effective management of all outpatient, elective and planned waiting lists in order that patients receive the most appropriate appointment, having taken into account the clinical needs of the patient, suitable appointment availability, organisational values and NHS targets. To act as a first point of contact for the unit, co-ordinate all patient appointments and manage enquiries, escalating as necessary
The Royal Cornwall Hospitals NHS Trust (RCHT) is the main provider of acute and specialist care services in Cornwall and the Isles of Scilly. We serve a population of around 500,000 people - a figure that can increase significantly with
visitors during the busiest times of the year. We employ approximately 6,700 staff and have a budget of approximately £580 million.
We are a teaching hospital in partnership with the University of Exeter Medical School, University of Plymouth School of Nursing and Midwifery, and Peninsula Dental School.
The Knowledge Spa on the Royal Cornwall Hospital site is the base for medical and nursing as well as ongoing education for health professions in clinical and non-clinical roles.
Keeping at the forefront of medical advances, we are continually developing our clinical services as well as our facilities and are committed to maximising the range of specialist care that can be offered locally. Allied to this is a growing reputation for research and innovation.
PLEASE NOTE: To view the full Job Description and Person Specification, please click the supporting document on the right-hand side.
To be an employee of the NHS you need to successfully complete the following:
• Identity Checks
• Professional registration and qualification checks
• Employment history and reference checks
• Work health assessments
• Criminal record check standards
• Right to work checks
For further information please visit:
https://www.nhsemployers.org/topics-networks/employment-standards-and-regulation
Many of our staff work flexibly in many different ways. Please talk to us at interview about any flexible working arrangements you would prefer or require. While we may not be able to fully accommodate all requests, such requests will not be referenced during the interview scoring process, and we will fully consider and try to accommodate them for successful applicants.
We reserve the right to close this advert early, or when the allocated number of applications has been reached. Please submit your application at the earliest opportunity.
This advert closes on Wednesday 10 Apr 2024
