Medical PA

Job Title: Medical Personal Assistant

Location: Lister Hospital, Coreys Mill Lane, Stevenage Herts SG1 4AB

Trust Location: East & North Hertfordshire NHS Trust

Would you like to be a part of a team that works well together, always there to help each other? If you answered yes, East & North Hertfordshire NHS Trust is the place for you.

About the Trust

East and North Hertfordshire NHS Trust provide services to the local community to around 500,000 people, with the regional cancer centre supporting around 2 million people. They provide care to the community with an annual budget of around £350 million and more than 5,000 staff.

What you'll be responsible for:

• Provide the first point of reference for the Consultant/s and their team/s.
• Date stamp and prioritise all incoming correspondence, locating patient notes to respond and then deal with promptly bringing urgent correspondence to the Consultant/s attention at the earliest possible time. Tracking notes to relevant area/s and Consultant/s on Lorenzo as appropriate.
• Deal efficiently with all patient enquiries by phone, letter or personal appearance, exercising initiative and tact with regard to action necessary. Ensure that all messages are relayed as quickly as possible to the consultant/s and their medical team/s. The Consultant/s or their medical team/s must make judgement regarding the critical nature of any case and results must not be given to patients or relatives without the Consultant's agreement. To deal with patients and relatives, exercising common sense and good judgement to analyse complex or antagonistic situations.
• Support the Consultant/s and their team/s in ensuring all appropriate typing work is efficiently outsourced and returned, then subsequently dispatched following signature. This could include all letters, reports, summaries, results, insurance claims, GP and Consultant letters and any other work generated by the Consultant/s and their team/s. Retrieve patient records and coordinate all correspondence relevant to outsourcing. Audio typing and/or shorthand typing may also be required for any work deemed not suitable for outsourcing.
• Maintain the Consultant/s diary, arranging domiciliary visits, booking appointments and organising meetings. If required, deal with medical representatives from drug companies, making appointments and ensuring the Consultant/s receives relevant information. Meet and greet visiting personnel to the department(s)/consultant(s) or their team/s.

You'll learn the following whilst working at the trust:

1. An in depth understanding of the roles and responsibilities involved in working within the NHS
2. Knowledge of the systems used, to effectively complete your role to the highest standard at all times
3. A sense of teamwork, gained through working alongside and supporting colleagues from all levels, within the organisation

You'll have the following skills/experience:

• Excellent communication skills- both verbal and written
• Microsoft office skills- Outlook, Word, and Excel
• Ability to meet deadlines and work under pressure
• Previous admin experience
• Previous NHS experience
• NHS System Knowledge- Dictate IT, Lorenzo (desirable)

This role may require you to show evidence of vocational level 3 qualification or at least 2 years administration experience.

As a member of NHS Professionals, you have fantastic benefits:

• Competitive pay rates- work this week, get paid next week
• Essential support when you need it- 24/7 365 days- call us anytime
• Multi locational- work across neighbouring Trusts
• Manage your shifts and timesheets on the go- access your "My Bank" shift portal anywhere, anytime online or through your smartphone
• Varied working options to suit your lifestyle- access to the Bank gives you options of ad hoc shifts or longer-term placements
• Training and development opportunities- Keep up with the essentials and more
• Build holiday allowance for every shift you work- your work life balance is important to us
• Stakeholder pension scheme available- a flexible future for you and yours

Who are NHS Professionals?

We specialise in putting people in place to care. Every year we help thousands of dedicated candidates and highly skilled NHS workers enjoy better career opportunities, access to more shifts and a healthier work-life balance, giving more choice and control to our members.

As an equal opportunities' organisation, NHSP is committed to the equal treatment of all current and prospective Bank members and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender reassignment, or marriage and civil partnership. We believe there is a strong case for the Equality, Diversity and inclusion agenda and we strongly encourage suitably qualified applicants form a range of backgrounds to apply.

Apply Today

By joining us you can look forward to a choice of flexible Bank shifts across any of our client Trusts in England, as well as the ability to develop professionally and gain experience in several wards or areas.

Disclaimer

Please note, you will be contacted by email throughout the recruitment process, so please check your emails, including your junk/spam regularly. We regret we cannot contact everyone who is not selected for an interview, therefore if you do not hear from us within 21 days after submitting your application, please assume you have not been successful on this occasion.

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