Address Greet patients and visitors to the practice. Book in, amend and cancel patient appointments on the Clinical System (VISION). Signposting patients to the appropriate service. Answer incoming telephone calls efficiently, ensuring details are accurately recorded and directed as necessary.
Take telephone messages for practice staff and process according to practice procedures. Register new and temporary patients accurately onto VISION. Retrieve and re-file medical records required, ensuring strict alphabetic order is adhered to. Produce repeat prescriptions in a timely manner for GPs signature, ensuring accurate recording on patient records.
Ensure reception desk, waiting areas and notice boards are kept neat and tidy, re-stocking patient leaflets as needed. Ensure reception office is kept organised and tidy. Scanning documents. Stamping and processing incoming mail.
Work effectively in a team Attend staff meetings and training sessions as and when necessary. Any other duty which may be required to ensure that the practice is run efficiently and pleasantly for patients, doctors and staff.
