Medical Receptionist

A fantastic opportunity to work at a high performing GP surgery, we are looking for a Medical Receptionist to join our team at Watling Vale Medical Centre.
We are seeking someone to work 22 hours per week, across 4 days of 5½ hours. Some flexibility in this may be possible for the right candidate, to allow 3 days of 7 hours.
Salary and Benefits:
- £11.44p/h
- An excellent NHS pension scheme
- 28 days annual leave (pro-rata'd), plus bank holidays
- NHS Discounts with a massive number of retailers (with a Bluelight card)
- Wellbeing resources available free to all staff
Job Summary:
As a receptionist you will play a vital role as part of a busy team who are the face of the practice. Together with your colleagues you support the medical team in caring for our patients. The role is varied as no two phone calls are the same and you will be responsible for making sure patients are dealt with in an efficient and friendly manner.
You will be:
- Booking appointments for patients with the appropriate medical professional
- Dealing with general enquiries from patients and visitors
- Assisting patients to complete new registration forms
- Supporting colleagues to maintain an efficient and friendly atmosphere
- Administering the procedure for repeat prescriptions.
- Assisting with any other administration required
You are
- A customer service professional with a kind and courteous manner.
You will have experience of working face to face and on the telephone with customers.
- You have high levels of accuracy and understand the importance of getting information correct at all times.
- You are resilient in the face of difficult situations, offering support and understanding to our Patients.
- You will be used to a fast-paced environment with a varied task list and tight deadlines.
- You understand the importance of confidentiality and work efficiently with your colleagues to get the job done.
- Experience with SystmOne would be an advantage, however full training will be provided.
- Experience within Primary Care would be an advantage.
About Us:
At Watling Vale Medical Centre we have been proudly supporting our community for over 25 years, with our consistently progressive and compassionate approach to primary care.
As home to a multi-disciplined team of GPs, nurses, HCAs and administrative staff, our practice itself has a flexible and supportive attitude where we encourage you to grow in a safe environment.
We are forward thinking in our approach to technology and clinical practice, and supportive of progression and development, both clinically and professionally.
We are part of the Watling Street Network (PCN) and have a community team including nurses, social prescribers and social work assistant supporting our patient populations.
Disclosure and Barring Service Check:
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.