Address
Form of work
SalaryReceive all patients and arrange either an appointment or contact with the relevant clinical staff to ensure that they receive appropriate attention. Attend to routine patient and clinical staff queries, seeking advice from team leaders or medical staff when appropriate. Receive incoming telephone calls and arrange appointments. Receive all visitors and arrange contact with the relevant staff to ensure that they receive appropriate attention. Develop the ability to perform electronic tasks to keep patient records accurate and up to date when required. File all patient records in accordance with practice systems and procedures. Extract patient records when required. Ensure change of patient's details correctly inputted into the computer and the notes are amended accordingly. Scan patient related documentation and attach scanned documents to patients' healthcare records. Carry out administrative tasks in relation to specific clinics. Obtain a working knowledge of the clinical computer system to enable the process of appointments. Develop the ability to fully understand a patients needs/concerns so that they can be dealt with efficiently and courteously. Develop the ability to identify patient needs and meet their expectations. Maintain a pleasant tidy and safe reception area to benefit patients and comply with Health and Safety legislation. Undertake other appropriate duties consistent with the nature and grading of the post which may be allocated, as the situation dictates, by the Reception Supervisors, Practice Manager or the Partners
