Medical Receptionist

Medical Receptionist /Administration Assistant

Epsom - Hours: Full time - 37.5 hours

Salary: £21,000 - £23,000

Are you self motivated with strong organisational skills, calm under pressure with a friendly and warm deposition?

Our client is looking for a Medical Receptionist to join their private clinic and become part of a strong and supportive team.

Job Overview:

The successful candidate will be responsible for ensuring that the service to all patients and visitors is effective in maintaining the standards set by the clinic. They will work closely with the Office Manager to ensure that patients receive a high standard of service when offering appointments, providing accurate information on costs whilst maintaining patient confidentially. They will work as a team and support other staff as necessary.

Duties:

• The post holder will meet and greet patients and other visitors and deal with any inquiries.
• Responsible for following up on inquiries in liaison with doctors/clinical team/administrative team
• Register arrival of patients on the patient management system
• Communicate effectively in receiving incoming telephone calls and making outgoing calls to patients
• Respond to incoming calls and email queries and take appropriate action
• Always act in a polite and professional manner when answering the telephone and email queries
• Book new patients and follow up on appointments and input appointments on the patient management system
• Raise confirmation letter/ emails and send to patients
• Send and follow up on all new patient history sheets prior to their appointments
• Receive and action patient registration forms and update as appropriate (e.g. details of insurance, change of address, etc.)
• Prepare clinic lists and labels, print and send to consultants. Check whether off-site referral letters are received and filed
• Type medical letters as dictated by the doctors within 48 hours of the patients' appointments
• Refer and liaise with other doctors as required
• Process credit card payments. Receive cheques /cash from self-funding patients or patients with excess liability and pass them to the office manager

Click apply today!