Medical Receptionist

Job Description:

We are a friendly and very busy NHS GP Practice in Heaton, Bolton. We are looking for a Medical Receptionist to work with us at the practice on a fixed term contract for 6 months with a view to the role becoming permanent. The ideal candidate will enjoy the challenge of working in a busy GP practice and will project a positive, friendly image when dealing with patients at the surgery and on the phone.

Working pattern

Monday 8am – 4pm

Tuesday OFF

Wednesday 8am - 6.45pm

Thursday 8am - 4pm

Friday 8am - 6.45pm

6 Month Fixed Term Contract with the possibility of becoming permanent.

Reception/Admin Duties:

• General medical reception duties such as greeting patients, booking appointments and dealing with queries
• Answering phone calls
• Actioning tasks received from clinical staff
• Administrative and clerical support to clinical and management team
• Monitor and respond to emails on the generic practice account
• Liaise with external parties such as secondary care, community teams and care homes
• Direct patients to appropriate services
• Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone
• Dealing with all requests in an efficient and courteous manner.
• Screening enquiries for the doctors and medical staff
• Registering new patients at the surgery
• Explaining the practice procedures to new patients
• Accurately collecting information and personal details about patients
• Updating the surgeries computer system with appointments and personal details
• Receiving urine and blood samples and sending them off to hospital laboratories
• Chasing up appointments for patients with hospitals or with other healthcare professionals
• Contacting patients to pass on test results /messages to patients as instructed by medical professionals
• Arranging prescriptions for patients
• Maintaining a clean reception and waiting area to show a professional image
• Writing letters and correspondence on behalf of the surgery and medical staff
• Covering colleagues during times of annual leave

The above list is not exhaustive, and other reception/admin duties would be required as needed by the practice.

Other Requirements

Essential:

Flexibility to work outside of core office hours and cover sickness/holidays at short notice

DBS check (This can be arranged by surgery)

Personal Qualities Essential

• Polite and confident
• Flexible and cooperative
• Motivated
• Forward thinker
• High levels of integrity and loyalty
• Sensitive and empathetic in distressing situations
• Ability to work under pressure
• Excellent communication skills
• Strong IT skills
• Effective time management
• Ability to work as a team member and autonomously
• Good interpersonal skills

Starting Salary: £11.20 per hour

Expected hours: 35 per week

Benefits:

• Free parking

Schedule:

• Monday to Friday
• Overtime

Work Location: In person

Job Type: Fixed term contract
Contract length: 6 months

Pay: From £11.20 per hour

Expected hours: 35 per week

Benefits:

• Employee discount
• Free parking
• Life insurance
• On-site parking
• Sick pay

Work Location: In person