Meet and Greet Worker

Meet and Greet Worker (18082)

Contract type: Permanent (Fixed term funded post)

End date: 31/03/25

Hours: 22.5

Salary: £21,028 - £23,478 (Full Time Equivalent)

Closing Date: 12 February 2024

Interview Date: TBC

Sandwell Family Hubs

We have an exciting opportunity for an individual to work across our Sandwell locality Family Hubs as a Meet and Greet Worker on a part time basis.

About the Service:

Family hubs are a place-based way of joining up locally in the planning and delivery of family services. They bring services together to improve access, improve the connections between families, professionals, services, and providers, and put relationships at the heart of family support. Family hubs offer support to families from conception to 19 or up to 25 for those with special educational needs and disabilities (SEND), with a great Start for Life offer at their core.

The service will provide a range of quality services for families, locally designed for the 6 town areas of the Borough, divided into 3 areas:

Cluster A - Oldbury, Smethwick

Cluster B - Tipton, Rowley Regis

Cluster C - Wednesbury and West Bromwich

Working Pattern: 22.5 hours a week (working pattern will be on a rota basis with the occasional requirement to work evenings and weekends to meet the needs of the service)

Starting Salary: £21,028 per annum Full Time Equivalent (£12,787 pro rata) More information on our Pay & Reward Framework available below.

Essential Requirements:

• Driving licence and access to own vehicle as flexibility is required to travel boroughwide as part of the role.
• Strong Customer Service and communication skills.
• Attention to detail and strong recording skills.
• Confident in being able to speak to new people.

As our Meet & Greet Worker, you will be integral to the warm, welcoming environment to our Family Hubs, being the first point of contact for any visitor to our sites including outreach venues.

Some key responsibilities include:

• Ensuring each service user is warmly greeted and welcomed, either in person or by telephone.
• Ensuring the needs of each service user is catered to in a professional, helpful and person-centred manner.
• Ensuring that each family is registered with the Family Hub and signed in for health & safety purposes.
• Escort visitors to rooms/sessions/clinics after signing in.
• Sharing information about all elements of service offer and links to the wider Family Hub network.
• Supporting families with connectivity to Family Hub network, supporting to make calls, send emails etc.
• Supporting to ensure rooms are prepared for meetings/drop-ins/private spaces/clinics.
• Ensuring PEEPs are in place and assessment of needs is sensitively undertaken.
• Keeping resources and information shared up to date
• Supporting with social media updates
• Recording information, advice and guidance as part of Family Hub monitoring processes
• Capturing Voice and Influence of parent/carers and children
• Supporting recruitment to Parent/Carer Panels and Forums
• To provide hand holding support where needed to support ease of access to services.
• Work with the wider teams within Family Hubs to meet the needs of the service across the borough in a trauma-informed approach.

If you would like some more information about this role, please contact Samina Saudagar - samina.saudagar@barnardos.org.uk or visit our website here

When completing your application please refer to the skills, knowledge and experience you have in relation to the Additional Information sheet, Person Specification & Job Description.

Please note due to the high volume of applications for some posts, this advert might close before the displayed closing date.  We recommend that you apply for this role as soon as possible.

Benefits

Workplace Offer: What it means for you

The world of work has changed. We are understanding of what works best for our colleagues both current and future as we look to embrace this new way of working. Our hybrid working initiative is based on trust, flexibility and empowerment. We understand our workplace offer means different things to different people, and we encourage those conversations. This may mean working at one of our stores, services, working at home, at one of our Collaboration Hubs or any combination of these.

• Barnardo's believe in creating equality of opportunity in the workplace and supporting people to manage their work-life balance; we are therefore open to offering flexible working arrangements.
• 26 days annual leave plus bank holidays, increasing after 5 years service
• The ability to buy up to another 5 days annual leave via our HolidayPlus scheme
• A host of family friendly leave options including company Maternity Paternity and Adoption pay; together with all family additional leave options
• Service related sick pay from day 1
• Access to a Group Personal Pension with a matched 4% or 6% contribution from Barnardo's. Ability to pay via salary sacrifice to garner both tax and NI savings on your own contribution
• Death in service cover of 4x annual earnings for all staff contributing to our Group Personal Pension
• Cycle2work scheme
• Interest free season ticket loans
• Discounts and cashback from at high street shops including major supermarkets, cinemas, gyms, leisure/theme parks, holidays and much more via our Benefit Portal
• 20% discount at Barnardo's stores
• Opportunity to purchase a health cash plan to claim towards dental, glasses, therapy etc
• Free access to round the clock employee assistance program for advice and support
• Access to Barnardo's Learning and Development offer

*T&C's apply based on contract

About Barnardo's

At Barnardo's we believe in children – no matter who they are, what they have done or what they have been through. Please read about our basis and values following the link below. You will be asked questions relating to them as part of the recruitment process for this role.

Our commitment to Equality, Diversity and Inclusion (EDI) is reflected in our values and our practice, and we have invested in this area of our work to ensure that we can deliver on our commitments to be an inclusive employer. EDI is a key enabler of our purpose as a charity and we want to ensure that the diversity of our teams is reflective of the communities we serve and that we continue to learn and develop our work with a focus on inclusion. We particularly encourage applications from candidates from Black, Asian and  Minoritised Ethnic Communities, candidates who are LGBT+ and Disabled candidates. 

Our basis and values