Member Services Executive

Member Services Executive

Our client is looking for a Member Services Executive to assist the Operations Team in achieving and maintaining service level agreements for customer service, quality and activity by providing proactive administration support.

What you’ll be doing:

• Process member and intermediary requests on our administration platforms
• Deal with all new business, both in relation to new members and increase cover and chase outstanding member and intermediary requirements
• Deal with queries from members and intermediaries via telephone and email and provide excellent customer service.
• Follow our business retention process which includes outbound calls, emails to members and intermediaries
• Support the Underwriting function by requesting doctor’s reports, logging and allocating work items, chasing outstanding requirements and telephone support
• Process BACS (bankers’ automated clearing system) reports daily
• Process direct debit and direct credit submission files
• Produce reports on an ad-hoc basis

Requirements & Skills:

• Open, honest, adaptable and reliable
• Willingness to develop
• Good understanding of Microsoft Office
• Previous administrative role desirable but not essential
• Previous telephone experience desirable but not essential.

Due to the high amount of interest that we receive for each of our roles unfortunately we cannot respond to each application individually, therefore if you do not hear back from one of our consultants you have not been shortlisted for this role.

Please note that our client is an equal opportunities Employer and adheres to all relevant legislation and offer services regardless of age, race, sex, disability, or religious belief.