Membership Engagement Administrator, Southwest

Essex Wildlife Trust are the county’s leading conservation charity, committed to protecting wildlife and inspiring a lifelong love of nature; and we would love you to join our committed and enthusiastic team. Our values are Impactful, Collaborative, United and Proactive.

In this role, the Membership Officer will be responsible for cultivating and strengthening relationships with existing members whilst ensuring the efficient day-to-day-operations for the membership function. Providing excellent customer service is at the forefront of our Membership Team, ensuring at every opportunity a positive membership experience.

The post holder will line manage Membership Assistants, supporting their continual improvement in team performance and individual development to achieve operational deliverables from the strategic plan, to inspire more members to join, engage and continue their support to Essex Wildlife Trust. Collaboration is key in this position, as the successful person will work closely with other departments (Fundraising, Marketing, Communications and the wider Trust) to ensure a coordinated approach to membership activities. Additionally, there may be opportunities where presence will be required at community events to promote membership and engage with potential supporters.

Data management, using a CRM database, involving the maintenance of accurate and up-to-date membership records will be a core aspect of the role, as will ensuring compliance with GDPR and fundraising regulations. There are projects underway to improve our membership experience and develop other methods of support, including a new CRM system (Access’s Charity CRM) to help deliver our potential.

This role is well suited to a candidate who possesses a genuine interest for wildlife conservation and the environment with prior experience in charity fundraising or a membership organisation. It is essential that applicants have experience in managing operations, have knowledge and experience in data protection legislation, people management skills and proficient in using IT (Microsoft 365 environment).

The role is a permanent, full-time position working 37.5 hours per week with a starting salary of £25,000 per annum. The position will be based at Abbotts Hall in Great Wigborough near Colchester. Hybrid working arrangements will be discussed at interview.

Please note the successful applicant will be subject to a Basic DBS check.

To apply, please complete an application form via our website by 9:00am on Monday 22 January 2024. The interviews are arranged for Wednesday 31 January 2024.

Benefits include free life assurance, branded uniform, parking and enhanced annual leave and sick pay provisions increasing with length of service.

Essex Wildlife Trust is committed to an inclusive and diverse workplace where everyone is welcome. As a conservation charity, we know how important diversity is, both in our natural world and amongst the people we employ. We want everyone to feel valued and empowered to contribute to our vision of “A county rich in wildlife with people connected to nature”.

As a Disability Confident employer, we are committed to offering an interview to anyone with a disability that meets all the essential criteria for the post. Please let us know if you require any adjustments to make our recruitment process more accessible.