Memorial Consultant

There's more to funerals than you think...
At Dignity, we are committed to providing people with the highest standards of services and care, helping our clients every step of the way when they need us most.
We exist to serve our clients, families, and communities for all their end-of-life needs. We strive to understand and meet their needs, whilst acting with sensitivity and empathy. We are focused on delivering the highest quality of service, with choice and flexibility for the best value for money.
Great service comes from great people who are all aligned with our purpose and vision, to be the UK's Leading Provider of End-of-Life Care. We work in teams, and just like a family, we care for and protect our people and those that we look after. We embrace our diversity, celebrate our differences, and help each other grow.
 
Interested in becoming part of our family...?
We currently have an opportunity for a Memorial Consultant to join our Business Leader, Martin Saunders, and their dedicated team of funeral professionals at Mendip Crematorium.
Hours are Monday - Friday (09:00 - 17:00). 
 
So what will you be doing...?
As a Memorial Consultant, you will ensure that all memorial enquiries and potential memorial requirements are handled to the highest standards of professionalism. Working towards SLAs and targets, this role has the potential to access bonuses on top of the usual base salary. 

Meet with clients to discuss their memorial requirements always ensuring that the client is well advised, informed of all options and accurately advised of costs.
Liaise/co-ordinate with other stakeholders regarding memorial requests and queries.
Accompany the client to visit the completed memorials on-site, as and when required.
Witness and carry out interment based on the Client’s request.
Carry out administrative tasks relating to the processing of memorial agreements ensuring compliance with cemetery/crematorium regulations
Communicate with the administration staff to ensure that they have the appropriate documentation and are aware of any further enquiries or orders.
Establish and maintain good relationships with the Clergy plus Cemetery and Crematorium staff.

 
What do we look for?

A passion for customer service is essential.
Experience of inbound sales would be desirable.
High attention to detail is essential.
Proactive approach and willingness to communicate effectively with a range of people, both in-person, over the phone and via email.
Ability to successfully multitask and meet multiple deadlines. 
Computer literate in addition to experience using Microsoft packages (Outlook, Word, and Excel). 
Presentable at all times, acting with professional conduct and showing empathy.

What do you get?

An annual base salary £22,781.82 + commission (OTE £27,000 per annum)
Accruing 22-25 days holiday + bank holidays.
Life Assurance 2 x salary.
Company Pension Scheme.
Opportunity to enrol on several of our apprenticeship schemes.

 
Learning & Development
Our Learning and Development teamwork with our people to increase the knowledge and skills needed to deliver their roles and develop themselves. We are also investing in our people with a wide range of bite-sized digital topics that allow you to guide your own professional development in engaging and effective ways. These range from our Diversity and Inclusion training and Mental Health Awareness to How to Cook in Spanish!
 
Apprenticeships
From HR Administration to MBA level qualifications, our Learning and Development team provide professional development opportunities at all levels across our organisation. 
Please note that this role is subject to meeting regulatory requirements. As an FCA-regulated organisation we are committed to adopting the highest standards and we do this by employing individuals with the appropriate skills, experience, and integrity to protect both the company and our clients. If you are considered for a role, you will be providing your permission for us to conduct the relevant checks and assessments that will be carried out during the recruitment and onboarding process. The nature of the checks will depend on whether the role is subject to the Senior Managers and Certification Regime (SMCR). 
Please note in accordance with our pre-employment checks, all roles will require a criminal record check and further enhanced checks may apply. Certain roles will be subject to ongoing checks in line with the Group SMCR Framework (Fit & Proper Policy).  Further details will be explained to you throughout the recruitment process. 
 
Equality, Diversity, and Inclusion Statement
Our Vision is to connect with our clients, colleagues, company, and communities based on our principles whilst celebrating our differences.
We aim to empower leaders and colleagues to seek out and understand new voices and perspectives; to be vocal about inequity and exclusion, and take decisive, informed, and bold action to promote inclusion and belonging.
Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable. 
We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.