Metering Specialist

?? Our Perks

Values-driven culture - we’re really proud of our culture.

• Personalised Learning and Development Budget
• Hybrid working hours - Each team has their own Smart Working Charter that empowers you to do your work in the best way you can
• 25 Holiday Days + your local bank holidays
• 1 Birthday day - it only happens once a year!
• 3 So Giving Days - spend these days giving back to your chosen cause
• Religious Celebrations Leave
• Mental Healthcare - Unlimited sessions with Sanctus
• Enhanced Family Leave

So Energy

Who we are

So Energy was created in 2015 because we knew energy suppliers could be better. Since then, we’ve grown rapidly but sustainably, with 300,000+ customers and over 300 So Energists. But, we’re not done. We’re on the road to a million customers by the end of 2026 and, thanks to our recent merger with ESB Energy, we’re well on the way. We’re tech first, we’re customer-centric and we’re passionate about sustainability.

We want to do the best we can for our customers and for each other, so we’ve created a workplace that is encouraging, supportive and offers the opportunity for growth. As a company, we live by six core values that guide everything we do:

• Clear
• Honest
• Ambitious
• Inquisitive
• Caring
• Sustainable

The Role

Metering within So Energy is undergoing an exciting transformation with the introduction of smart metering and transformational new technologies. This role might be for you if you thrive in a fast-paced environment, work well within a team and are passionate about what you do.

What you’ll be getting up to:

• Providing on day support for our installers on our rollout of second-generation smart meters
• Working through reports to resolve issues with our smart meter portfolio
• Effectively managing a workload of tickets that monitor the progress of problem resolution on specific customer accounts.
• Effectively managing the relationship with our customer base, also by answering inbound contact within the previously defined SLA's.
• Contributing to a "one contact resolution", by reducing the need for customer contact through effective management of customer accounts.
• Maintain quality service by establishing and enforcing organisation standards.
• Prepare reports by collecting, analysing, and summarising information.

This role will be a great fit if you:

• Are a problem solver, identifying issues and looking for solutions
• Are flexible, reliable and reactive to customer demand
• Understand and monitor agreed SLA’s and act where appropriate
• Are a key contributor to process improvements by highlighting ideas to Team Leader
• Can prioritise your workload and adapt to change dependant on customer and business requirements.
• Meet personal and team targets
• Can handle customer enquiries as they come in via our service channels ensuring responses are within agreed SLA’s
• Are able to strive for Results - One Contact Resolution, SLA, Productivity & Quality