Military Business Technical Support Representative

Safran Helicopter Engines are the world's leading manufacturer of rotorcraft turbines and the only one dedicated exclusively to this market. Our UK facility is the European Maintenance Centre Hub for the SHE Group, performing level 1 to level 3 maintenance and repairs on complex helicopter engine components. Our experienced teams partner with our broad, global customer base, providing both technical expertise and broader support in both the fixed wing and rotary wing markets.
What will I be doing?
The main activities of this role include:
oDefine optimum workscope for each module to meet the customer demand / requirements by working with Fleet Manager, ML2 and ML4 (level of repair taking into account incoming damage & available life versus Maintenance Manual limits & customer requirements such as minimum life).
oReview, challenge and improve ML4 quotations for engines, modules and Line Replaceable Units (LRUs) with a cost and part saving mindset.
oDiscuss Field Event rejection reports produced by Field Service Representatives as required in order to correctly make workscope decisions and to ensure that the ML4 receives the required level of information to support the repair process
oTechnically review documentation of all LRU's arriving at TMUK for dispatch to appropriate Repair sites.
oRepresent Safran HE at meetings with suppliers including Safran HE's Repair Centres and the Military Maintenance Centre.
oActively participate in the use of Quality processes such as Quick Reaction Quality Control (QRQC) and quality investigations.
oSupport RTM322 Service Engineer with tasks such as writing investigation workscopes, following technical investigations, performing reliability analyses etc.
oResponding to queries from Maintenance Centres and Repair Centres regarding UK MOD RTM322 maintenance and repair activities.

What do you need from me?
Must have:
- Engineering degree or equivalent (such as technical apprenticeship plus commensurate experience) (preferably in Aeronautical / Mechanical Engineering)
- Self-organised and able to manage multiple ongoing queries / actions / enquiries
- Good standard of written English (grammar, spelling, politeness)
- Excellent standard of spoken English (telephone, meetings)
- Competent user of MS Office products
- Good people person - friendly, calm, respected
- Attention to detail
- Self-driven
- Consistently delivers on commitments (deliverables on time)
- Ability to positively represent Safran towards the customer
Desirable:
- Helicopter gas turbine knowledge
- High level of competence with MS Excel and MS Word
Could have:
- Safran RTM322 gas turbine knowledge & experience
- Demonstrable capability of data analysis
- PowerBI user including data architecture

Why us?
Operating worldwide, Safran Helicopter Engines employ 5,900 people and have more than 2,500 customers in 155 countries, and 22,000 engines in service.
Located in Fareham on the South Coast of the UK, we've been a leader in the aerospace market for over 80 years, with a reputation for putting our customers first. Supporting both the civil and military markets, our UK facility is the European Maintenance Centre Hub for the Safran Helicopter Engines Group.
As a valued member of our team, these are just a few of the benefits you'll receive:
25 days holiday a year (plus bank holidays)
Additional day for every 10 years' service
Flexitime - where you can accrue up to your contractual hours
Option to leave from 12:30 on Friday
Hybrid working - on site 3 days per week from home 2 days
On site restaurant with daily £1.50 subsidy for lunch
Costa coffee on site
Generous pension contributions (7% after 3 months)
Health cash back scheme (after probation)
Purchase of company shares (after 3 months)
Annual bonus of up to 3%
Company sick pay
Our dedicated Benefits Portal with a range of lifestyle benefits, including life assurance, cycle to work, retail discounts, access to healthcare & wellbeing services)
Ample free parking
Green scheme
Accrue points for traveling to work by bike, walking, public transport or car share
Once a quarter receive Amazon vouchers for the points (40 points = £10)

What's my next step?
Please apply via the website and if you have what we are looking for, a member of our talent acquisition team will be in touch.
We want Safran Helicopter Engines UK to be a workplace where everyone feels valued, can be themselves and know they can reach their full potential. We embrace and celebrate our differences through various initiatives and support colleagues through a number of staff networks.
We're committed to building a strong, diverse workforce and making Safran Helicopter Engines UK an inclusive place to work.