Address
Form of work
Salary We have a fantastic and exciting opportunity for an experienced Front Of House Receptionist to join our STARS team. Working for one of our high-profile clients in Milton Keynes, MK7 8LE.
STARS at Securitas provide a "two roles in one" service to our clients, their staff, visitors and customers.
We combine excellent customer service across a wide range of roles including Reception Services, Front of House, Concierge, Facilities, Office Management/Coordination, Administration and third party vendor management and much more all combined with a discreet and vigilant security service.
Mon - Fri06:00 - 16:0047.5 Hours£11.92 per hourAbout the Role
Our STARS deliver a consistently high-end, comprehensive, and discreet security-focused hosting experience to all visitors, guests, and employees at the designated site(s). STARS ensure the safety and protection of customer's people, property, and information always, in a knowledgeable, professional, and service-oriented manner, ensuring an unobtrusive and comfortable environment. STARS are the recognised central point of contact for all Front of House operations, delivering a smooth and seamless execution throughout the premises.
We combine best in class, impeccable Front of House services with enhanced security awareness training. Vetted to BS7858 our STARS complete bespoke training, tailored to meet the specific needs of our clients.
Learn more about the Security Trained Assistance and Reception Services (STARS) Programme here: securitas.uk.com/services/on-site/stars/
Responsibilities
Meet and greet all staff, visitors and contractors in a professional and personable mannerDeliver a consistently high-end customer focused experienceEmbody a high-performance approach and encourage colleagues to do the sameEnsure the workplace (reception, lobby, office, etc.) is visually of a high standardWork closely with client contacts (Facilities Manager, Office Manager, etc.) to ensure the office and/or Front of House environment is a great place to visit and workAssist in emergency situationsProvide timely and accurate informationAdministrative dutiesSwitchboardMail management - incoming/outgoingActivate Barrier Control for Identified Services/VisitorsRespond appropriately to varying and fast changing prioritiesAlarm MonitoringMonitor CCTVBuild strong rapport with reoccurring customers (client staff, visitors, contractors, etc.)Represent Securitas and the client organisation in a manner that is in-keeping with the values, brand identity and culture of bothEssential Skills
Highest quality personal appearanceFlexible, professional and adept at working under pressureOutstanding written, verbal and oral communication skillsCustomer oriented with a passion for high-level serviceWorking knowledge of administrative computer packages such as MS Office, GSuite, etc.Polite and proactivePunctual and trustworthyAble to use initiative and highly adaptableExperienced in Customer Service, Front of House, Concierge, Hosting or Customer facing role ideally within a corporate environmentDemonstrate the values of integrity, vigilance and helpfulness which Securitas prides itself onEssential criteria:
5 year checkable historyExceptional Customer service skillsComputer literateDE&I
Securitas is an all-inclusive employer, and we encourage individuality within our company. We believe that diversity and inclusion are not just buzzwords, but integral parts of our business strategy. Our goal is to create an environment where every employee feels that they belong regardless of their background or identity. Our belonging strategy has three pillars,
how you join us and develop your career,the way we lead our teamsfair pay and benefits.To achieve this, we have a number of initiatives: employee networks which are a safe space to build communities and influence practices, Race at Work Charter, Armed Forces Covenant, Disability Confident, Reasonable Adjustment Passport, Domestic Abuse Charter, Healthy Workplace Awards and we are leading the way in the Neurodiversity Top Employer Certification. We celebrate our differences throughout the year by recognising significant dates such as BSL Week, International Women's Day, PRIDE, Black History Month and many more.
If you want to learn more visit our website.
Benefits
Health & Wellbeing
Company pension and advice and planningLife assurance schemeDiscounted gym membershipsWellness advice and support, including financial, emotional and physicalDental and Physical Health PlansLifestyle Benefits
Cycle to work schemeCar lease and new car purchasing schemesDiscounts on high street brands, online shopping, holidays, days out and Arriva Bus TravelMortgage AdvisePayroll ISA'sEligibility for Costco MembershipLearning & Development
Support with further education100's of eLearning coursesAccredited courses by C&G, ILM, IOSH and SIALeadership Development programs both local and globalGiving Back
Payroll GivingWorking with charities such as Calderwood House, KPMB and Wooden SpoonSupporting local community initiativesSupporting people back to work with organisations such as TalkBack and Downs-Syndrome Org
