Mobile Customer Care Assistant (Newbury Hub Station)) - Expiring Soon!

£27,849Who are we?GWR is the proud custodian of Brunel's railway - one of the most prestigious networks in the world. We have some of the newest trains in the country and exciting plans to extend our services. With more than one hundred million passenger journeys each year, we carry people to over 275 stations in the South West, from Cornwall and South Wales to London, passing through beautiful country and some of the UK's top tourist destinations. We are transforming the way people think about train travel, empowering our team of over 6,000 people from all different backgrounds to make it a great experience for our customers. Together, we will revalue rail as a very special way to travel - relaxing, fast, efficient, friendly and fun.About the teamThe Mobile Customer Assistant team are made up of ten strong individuals, who form an efficient and cohesive team that meets the needs of our customers across a wide geographical area.About the job The purpose of this role is to make the railway accessible to those less able by providing a caring & empathic service to ease their journey needs. You will need to be proactive in prioritising and completing booked customer assist workload across a number of Stations. This role will require extensive travel around the areas by train to provide this assistance.Your main responsibilities will be: Providing excellent service for our more vulnerable customers who book travel assistance.Meeting & greeting customers and providing the relevant assistance in helping the customer on the station through to boarding the train or onward travel.The relevant assistance may include wheelchairs, visually impaired, luggage and additional customers who need guidance and support.Providing assistance to customers in safely boarding & alighting trains, which may involve the use of ramps.Supporting station teams in providing travel information and helping to maintain a safe environment.About you Customer focused and able to understand the needs of individual customers.Strong interpersonal and communication skills.The ability to work well independently, as well as part of the wider teams.The nature of the role means it is physically demanding, so you must be able to undertake all of the activities involved.What do I need?Previous experience of working in a customer facing environmentAbout the locationYou will start & finish your shift at your most local GWR station, which will ideally be within 30 minutes travel time of Reading Station, from there you will be travelling to stations both East and West of Reading as required.Working patternThe working pattern is shift work rotating around earlies and lates.This includes weekend and bank holiday working. Additional informationCandidates will be expected to undertake an on-line Situational Judgement Test and if short listed, an ability test and a competency-based interview.The Reward:As well as a great team environment and comprehensive training, all GWR colleagues enjoy a range of benefits including on-going development, defined benefit pension scheme, free rail travel across the GWR network for you and your family, company-sponsored health care plan, discounted shopping and gym membership and an employee assistance programme.We all belong at GWR. This is our vision for providing an inclusive environment for all our colleagues, ensuring all candidates have an equal opportunity to access meaningful employment. We value our differences such as age, gender, LGBTQIA, ethnicity, religion and disability. We maintain zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent.We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive.We review all roles and job descriptions to ensure they are accessible and, where possible, we support and provide flexible working options; we recommend that you refer to each vacancy description for further details.If you require additional support to complete your application due to a disability or neurodivergent condition such as dyslexia, dyspraxia, or autism, please follow the links below. We encourage you to share any additional needs you may require so we can provide a fair and equal process for all who apply.