Mobile Scheme Manager (Category 1 Sheltered Housing)

Mobile Scheme Manager - Category 1 Sheltered Housing - covering Portsea and Somerstown

Band: 5 Salary: £24,362 - £26,073 p.a.

37 Hours per week Monday - Friday

Permanent

The Service:

Housing, Neighbourhood and Building Services.

The overall purpose of Sheltered Housing is to provide the right accommodation and support when needed.

In Sheltered Housing we promote independent living for residents but with the knowledge that someone is always on hand to give support and to be available to help in an emergency. Residents have their own tenancy agreement with Portsmouth City Council; therefore residents are able to live independently in their own accommodation but with some support available as needed.

What is the role?

Residents in Sheltered Housing have a range of physical and mental health needs which means they need our support to maintain their independence. You will work to achieve this as per the Sheltered Housing Purpose.

You will be working as a mobile Cat 1 Scheme Manager providing advice and support to residents living in Category 1 Sheltered Housing accommodation in the Somerstown and Portsea area. You will be based in The Hub in Somerstown and may be required to support residents in other areas if the need arises.

As a Mobile Scheme Manager, you will work closely with other Scheme Managers and will provide the Cat 1 Sheltered Housing service in schemes where the resident Scheme Manager is not at work for any reason and where there might be a high level of demand.

For more details of what the role involves please click HERE for the full job profile!

Who is the person?

You need to:

1. Have experience of working directly (face to face) with people.
2. Have an understanding of older persons and the needs and the concerns that they might have.
3. Be a good listener, with a calm manner, with the ability to converse at ease with customers and provide advice in accurate spoken English.
4. Have excellent interpersonal skills in order to gain the trust of residents and their families.
5. Be prepared to provide direct assistance to residents with their personal living conditions, and, in an emergency, with their personal care.
6. Have an awareness of the importance of confidentiality when working with residents, in particular regards GDPR requirements.
7. Be a strong team player and willing to support those in your team when they are facing challenges.
8. Have an understanding of the need for you to maintain appropriate professional boundaries with residents you are supporting.
9. Have an understanding of the role of Social Services, Health Services, voluntary agencies and other professionals in the provision of services to people and be able to work with them and to share information appropriately with the purpose of achieving the best outcome for service users.
10. Have good written skills as you will need to be able to write concise notes in residents' files, respond to complaints and compile reports, for example in relation to Safeguarding matters.
11. Have the confidence and ability to work effectively to solve problems and to calmly respond to emergencies as they arise.
12. Be able to use your own initiative and discretion whilst recognising and understanding policies and procedures in place.
13. Have the ability to prioritise workloads and self-manage your time effectively to meet the different needs of each resident.
14. Be confident in being able to lone work as well as working as part of a team.
15. Have basic IT skills, including use of Microsoft Outlook and Word/Excel and to able to use in house databases as required.
16. Be willing to attend relevant job training.

NB: Use of a car would be an advantage as you will be required to work from a variety of schemes in different locations across the City, sometimes at short notice.

Assessments / Interviews to be held on 7th February 2024

When completing the application form, please thoroughly tailor your application to the 'Who is the Person' points with the use of examples from your experience and attach this as a cover letter in the Supporting Documents section. This is really important or you are likely not to be shortlisted. Please click HERE for the full job profile!

Please ensure you provide:

• Your full education history from secondary school, please include name and address of establishment, details of relevant qualifications and awarding body. Please explain any gaps.
• Your full work history, explaining any gaps. Including employers name, address, dates from and-to-and reasons for leaving.
• Please provide details for us to obtain two references. If you are currently working, we will need a reference from your current employer and previous employer. If you are not currently working, we will need references from your two most recent employers.

We are a disability confident employer - committed to ensuring that our recruitment and selection process is inclusive and accessible and welcome applications from all areas of society.

We really appreciate our employees and fully realise they are essential to our success and look to offer an inclusive, supportive working environment where employees can reach their potentials with a healthy work life balance, offering the following rewards:

• A generous pension scheme
• Up to 31 days annual leave per year pro rata + bank holidays
• A range of retail discounts via our reward portal offering discounts at retailers including IKEA, Currys, Tesco
• Free Access to Employee Assistance Program (EAP) and wellbeing support
• Access to a wide range of training and development opportunities including apprenticeships
• Potential to purchase additional annual leave
• Business travel support and initiatives, including bike loans