Modern Apprentice Business and Administration (CEO Office)

Job Description

The Scottish Qualifications Authority (SQA) is Scotland’s national awarding and accreditation body. We are trusted to oversee thousands of qualifications that are available in schools, colleges, and workplaces, not just in Scotland, but around the world.

We are committed to providing high-quality Modern Apprenticeship opportunities – giving Scotland’s young people the chance to earn and learn, while working towards valuable SQA vocational qualifications. Whether applicants are seeking to build on their existing qualifications to take the next steps in their chosen career, or to gain their crucial first experiences within a particular sector, our Modern Apprenticeships have lots to offer.

A Modern Apprenticeship at SQA will give you the knowledge and transferable skills you need to get your career off to a great start. Our established one-year programme offers successful applicants the chance to be part of an innovative public sector organisation, experience responsibility and a variety of work activities all whilst while working towards credible SQA qualifications.

Apprentices on this 12-month programme will be assigned to the Chief Executive’s Office and alongside work activity will undertake a Scottish Vocational Qualification (SVQ) in Business and Administration.

We welcome applications from 16 – 19-year-olds, or up to 29 if you are disabled or care-experienced.

About the role

You will join a small team in our Chief Executive’s Office who deliver professional services to our senior management team and board of management as well as engaging with Scottish Government officials and external stakeholders.  You will gain hands-on, practical experience in an innovative public-sector organisation over your 12-month placement to expand and develop your transferable skills.  

Responsibilities

• Provide administrative support, ensuring activities are carried out accurately, according to plan and ensure compliance with documented processes
• Provide a high level of customer service in respect to queries, ensuring responses are issued promptly, accurately while maintaining key stakeholder relationships
• Assist with the planning and co-ordination of diaries and filing of information 
• Contribute to continuous improvement initiatives by reviewing and recommending improvements to administrative procedures and systems 
• Maintain confidentiality when dealing with sensitive information, ensuring information is up to date, stored securely and readily accessible

Young talent at SQA

This opportunity is being delivered as part of our Young Talent Strategy to attract, recruit, develop and retain young talent and will enable you to:

• Develop your transferable skills by playing a key role in your team with meaningful work activity and responsibilities.
• Work with a Career Development Mentor to learn about the world of work and your career ambitions.
• Be part of a Young Talent Network helping to influence and shape decisions across the organisation.

Benefits

• 27 days annual leave plus 14 public holidays.
• 21 hours volunteering leave to engage and support community social responsibility.
• Office based in our Glasgow City Centre and Dalkeith locations with opportunity for hybrid working.
• Shadowing, mentoring, and training opportunities with experienced and accomplished professionals.

Entry criteria

There are no entry criteria for this role.

Closing Date: Sunday 5 May 2024

Please note that interviews will be held week beginning Monday 17 June 2024.