Mortgage Administrator

Client relationship manager
My client is looking for a Mortgage administrator to oversee client relationships and provide support to advisers throughout the entire mortgage process, from initial contact to the establishment of mortgage and protection arrangements. Collaboration with advisor partner is crucial to optimizing outcomes for our customers and ensuring the consistent delivery of world-class service on every occasion!
Locations Edinburgh, Aberdeen, Falkirk and Berwick upon Tweed
What's on offer?
Basic salary range GBP21k-GBP26k (experience dependant) Quarterly bonus structure OTE UP TO GBP32K
Key responsibilities
Managing all client contact and updates. Managing adviser diary to maximise sales opportunities.
Supporting with the collection of required documentation for submission of applications.
Expectation to process in excess of 10 new cases per week in line with regulatory and compliance standards.
Develop and maintain strong working relationships with colleagues, clients and all external partners (Lenders, Solicitors and Providers)
To collaborate with internal and external partners to effectively manage cases from application to completion.
Encourage positive online client reviews and generate client referrals
Experience needed
Customer service / telephony experience Proven Mortgage and Protection experience preferably in the Broker/IFA market
Basic knowledge of mortgage and protection products
Basic understanding of FCA regulations CeMAP preferred (but not essential)
Contact Details: If you are interested in this role as an Mortgage and Protection Advisor please send your CV to (url removed) or call me on (phone number removed) . Please Note: Rayner Personnel Property Recruitment are acting as a recruitment agency with regards to this position. By submitting your application, you are consenting to Rayner Personnel processing and storing your data for the purposes of your job search. We receive a great many applications for our vacancies and try to respond to as many as we can as quickly as possible. If you have not heard from a member of the team within 48 working hours, please assume that on this occasion your application has not been successful, but please feel that you may apply for other roles we are advertising in the future.