Address9:00am – 17:00pm/ Monday – Friday
Competitive
Kirkby In Ashfield, Nottinghamshire
Above National Minimum Wage, Day shift, Full Time, Permanent
Commercial
Mortgage Customer Service Support (Administration)
Hours: 35 per week 9:00am – 17:00pm/ Monday – Friday
Salary: Negotiable.
Location: Mansfield
Contract Type: 12-month fixed term contract
Due to continued growth and expansion we are currently looking to recruit an Mortgage Customer Service Support (Administration) to join our client based in Mansfield on a permanent basis.
Benefits:
- Annual Bonus Scheme (non contractual)
- Holidays – Starting at 22 days plus Bank Holidays (increases with length of service)
- Birthday Holiday
- Ability to buy and sell holidays
- Healthshield cash plan cover
- Free will writing scheme
- Cycle to work scheme
- Electric Vehicle scheme
- 35 hour working week
- Pension scheme – 5%, 6%, 7% or 8% matched
- A friendly and open culture where teams strive to do the right thing by their colleagues and our members
- An organisation with a strong sustainability agenda
- Access to a wide range of health and wellbeing resources
- An active social and community agenda (2 paid days per year for community work
Essential Duties and Responsibilities:
- Carrying out a variety of mortgage administration tasks
- Processing mortgage payments and redemptions
- Handling inbound and outbound telephone calls, and e-mail/postal communications
- Handling mortgage completions, including liaison with solicitors and communication with customers
- Providing a professional and efficient service to existing Mortgage Customers and brokers
- Carrying out system testing, which also improves knowledge and experience
Experience and Skills:
- Excellent Customer Service skills
- Problem analysis and resolution skills
- Strong written and verbal communication
- Excellent attention to detail
- Ability to prioritise workloads and work under pressure
- Honesty, integrity, and commitment
- Confidentiality
Most importantly we are looking for a positive, driven and adaptable individual. We are a people focused organisation and we are looking for someone with great communication and collaboration skills as well as fresh thinking to bring to the team.
To apply please either:
Call Dana on 0333 99 66 988 between the hours of 8am – 5pm Mon-Fri or email your CV to apply@essentialrecruitment.co.uk
