Mortgage Service Advisor

A fantastic opportunity has arisen in our Mortgage Servicing Team for a full time Mortgage Services Advisor, as we continue to support more borrowers through the rising cost of living. To do this, we are currently seeking a Mortgage Service Advisor to join our team on a 12-month temporary contract. This team is at the forefront of supporting our members throughout their mortgage journey, from completion to redemption and everything in between, you'll get to experience it all.

As a Mortgage Servicing Advisor at the Society, this role is extremely fast paced, so you'll quickly become one of the experts our members need working both on your own initiative and as part of a team.

Your day to day will be a bit like this:

• Providing an excellent customer service to our borrowers through all channels including the Online Portal remaining calm and constructive under pressure.
• Servicing our customer needs and requirements including written, telephone and email enquiries on all aspects of the mortgage account
• Strong attention to detail
• Protecting the Society's security by ensuring our charge is correctly registered and any variations during the life of the mortgage are correctly managed
• Proactively contacting our borrowers to help them stay with the Society as their mortgage reaches the end of their product.
• Managing current mortgage accounts including those going out of term, interest only accounts, lending into retirement and beyond
• Recognising new opportunities to resolve any challenges that arise
• Considering contract variations, forbearance, assessing permission to let and second charge requests
• Managing accounts that fall into arrears including proactively contacting borrowers to help them stay in their home. You will liaise with Solicitors regarding cases heading to litigation to ensure we reach our corporate objective on arrears
• Keeping up to date with regulatory changes

About you

The role requires a strong administrator and communicator with a real can-do approach. You will have an eye for detail and able to work as part of a team or individually providing support for our members with all of their post completion mortgage needs.

We will provide all the necessary training so specific mortgage experience isn't essential but would be advantageous. You will need at least 5 GCSE's including Maths and English (C/4 or above).

In addition, we think you'll be:

• Approachable, helpful and member focussed - you'll put our members needs at the heart of everything you do
• Strong at communicating - whatever communications methods you use, you'll be able to represent the Society clearly and concisely
• Eager to develop your knowledge. We like to continually develop our skills here!
• Highly organised with a natural ability to thrive in a fast-paced environment
• Able to follow predefined processes accurately

In Return

In return for providing a passionate and specialist service to our members we offer:

• Salary between 19,559 to 21,733 dependent on experience.
• Basic holiday of 30 days + Bank holidays + Moments that matter days (Think birthdays, weddings + time off for getting the keys to a new house or welcoming a grandchild!)
• Pension contribution of up to 8% of salary
• Life assurance 4x salary
• Full Private Medical Insurance
• Healthcare plan covering some of those day to day health bills like your dental and optical bills
• Excellent opportunities for career development in an environment where all employees have an opportunity to develop their skills.
• Opportunities for home working.
• And that's not all!

We're one of the best companies to work for in the UK, and there's a reason for that. Check out our careers page for more information about what it's like to join the Dudley team!